Yana Sheptovetskaya
June 8, 2018 15:23
Out of 4 classes I took - 3 were below 0.
Class 1. I was told to leave because receptionist could not find my name in the system... even thought I called in advance to book a class and fully paid for 5 classes. The receptionist shouted in front of everyone: you have to leave, I won't let you take the class! I ended up taking to someone over the phone and they found my payment and let me in but I was 5 minutes late... No one apologized and class was not refunded.
Class 2. I attended the class where the teacher was evaluated - the class was not organized and another teacher was present. I don't think students should be allowed to attend such classes or they should be notified. It felt like a waste of money and time. When I complained - no one apologized and the class was not refunded...
Class 3. Yesterday I was asked to stop working out because I wasn't able to exercise fully due to the health condition. Instead of one particular machine exercise that were too painful for me - I was doing weight lifts. I paid for the class and the class was for ALL LEVELS, meaning that if something is too hard for me I can go slower, I don't understand why I was asked to stop and do nothing. I can do nothing at home. I had to leave the class and was upset of being shamed in front of other students.
Really wanted to like this studio but it is a disaster! If you ever went to good pilates studios and worked with great teachers you will understand the difference.