Becky Hsiao
July 8, 2018 14:03
When I rejoined Crunch Fitness in September, Amita, who was the manager at the time convinced me to purchase a 5 pack of training sessions and recommended a trainer. After 3 (not amazing) sessions, my trainer abruptly left the gym, but she did not tell me nor did Crunch call me to let me know. Instead, the gym gave my personal number out to rando trainers who would reach out to me to see if I wanted to training. Confused, I asked what happened and that's when I learned of the trainer's departure. I don't want to invest sessions in another trainer when the first one wasn't that great and Crunch didn't even bother to contact me when she left. I think this is borderline fraud and constitutes unfair business practices. I've now reached out to the general manager, Jonathan E. several times about the situation without a response. I've also filed a complaint with the Better Business Bureau and now the California Secretary of State's office.
The facilities aren't that great. The gym often stinks and the bathrooms are under construction. And some of the people who work at the front desk are just downright rude. I watched the gym receptionist chew out an elderly gentleman who was frustrated that he didn't have a bathroom to use because the bathrooms have been being remodeled forever. My boyfriend is a member also and we are now looking at other gym options. Save your money or give it to a company that does good and treats their patrons right.