Kim Z.
June 22, 2019 19:15
Love this place! Not giving the 5th star only because of the way the billing system is set up. (More on this below.) Member for 18+ months. Front desk staff is always pleasant, helpful and knowledgeable. The equipment is sturdy and well-maintained. Always clean and we are encouraged to keep it that way by cleaning our own station at the end of every class. This really makes it feel like we are invested in the space. Instructors are well trained. I always feel safe, supported and encouraged to work at a level that fits my needs and ability. Instructors have different styles and personalities - if you don't click with one, don't give up, try a different one! Lots of classes available at all levels but if your schedule is not flexible, be sure to book far enough in advance to get the one you need. This place is popular and classes fill up quickly. On this topic, the billing is problematic. I go once a week. With the 4 class package, you have one month from your billing date to book all 4 classes. Then you can't book more classes until your next billing date. (Plus, most months are longer than 4 weeks.) By then, for me at least, the next two classes I want to book (a popular time) will already be full. Hoping for an option where I can buy a larger package of classes with an unlimited amount of time to book them.