OV
July 19, 2023 20:06
I initially joined the club in 2000. At that time, it required 3 letters of recommendations and was a place for the fitness-oriented adults who'd like the exclusivity of training at a private club , great ambience , service and dining experience.
But then club was sold and new management took over. We were promised even better quality of service, reasonable prices for the old members and renovated facilities. It took several months to renovate the club during which I was mainly paying the dues.
New management one by one fired all the old employees, brought in a bunch of new ones who all seem rather clueless and they also did not stay for a long time.
New management could care less about all the old members, and only seem to want new members with families who buy lots of drinks and let their kids run wild.
Facilities:
Constant parties to bring more $$$ . Difficult to navigate between the crowd. Kids are throwing food everywhere and literally jumping onto you.
Not accommodated for the people with disabilities. There stairs are hazardous, To get from the ground floor to the second floor you need to get to the end of the hallway and use workers elevator . Then there is another elevator between the second and upper floor . To get there you need to go back to the middle of the hall.
Ladies room
No privacy . Dirty showers with a lot of hair on the floor. Kids screaming and playing inside the showers , while mothers are chatting and drinking alcohol there. Rarely when you can see a cleaning lady there.
Pool
I kept club membership only for swimming , but swimming can only be reserved 3 times per week. During the Covid and winter/spring/fall season it was not possible to use it because water is cold and it is a distance to get from the pool to the shower.
Even for the adults only resort pool from 3:30 - 6:30 its is occupied by KSWIM for kids and for the busy professional it is not possible to get there at 4 or 5 PM .
I was faced with the situation when chlorine was poured into the swimming pool or Jacuzzi while I was seating there.
The family pool now filled with kids, many toddlers in swim diapers (which was not allowed previously) so it is no longer the place for adults.
Dining / Food
On top of the monthly fee, they started to have a quarterly food minimum and if you don't meet the minimum, you will get charged for it anyway. Recently without any announcement * they said that they did it , but I never received one they raise the price. Explanation by Director of the operation was :" The modifications in the dues and the F&B minimum were introduced as part of an annual review process the club undertakes to account for escalating labor and operational expense costs. As per our updated policy, the F&B minimum now stands at $225 per quarter for individual memberships. " If this minimum is not fulfilled within the quarter, the remainder is automatically added to the member's account. Service charges and tax do not apply to your F&B minimum.
I do not have to be "encouraged by $$$$ " to use the dining room in an old club , I was there every week for the great music, ambience and food.
Dining room now looks like a pub with awful tasteless music/singers and filled up with screaming kids.
Food is not healthy ; menu is limited and food is tasteless. The only eatable item there were scallops.
I agree with other reviewers that the " management has proven that they can't be trusted to conduct business in a fair and honest way that is considerate of the members. ' They care the less for the old members. It became a money-making machine. It is no longer an exclusive club it is a zoo.