Tony Vito
October 18, 2017 11:35
Writing this review is particularly painful for us. Our daughter attended White Tiger for 3 years. We gave this school our full dedication and support, participating in events, buying supplies from them at full retail instead of shopping for a better price on the internet and of course always paying on time. As most parents know things change as kids get older and so do their interests. Since Kung Fu is year round and not seasonal she got a little burnt out with it. We tried taking last summer off just to give it little break. If you kid is enrolled the school charges $50 a month NOT to go there, the fee is just to hold the spot for your kid......wtf? There are always spots open, you can sign your kid up anytime, in the 3 years we were there they never turned a kid away. I know this because at the time we spoke highly of them and recommend it to friends. Never-the-less, we paid. So over the holidays we decided it was time to move on. We verbally informed the school in early January that our daughter was moving on to other interests. I don't remember the exact date but it was around the 10th. She did not attend 1 day in January, they informed us that there is a "30 Day" cancellation policy. I thought no big deal, I'll pay for January and wish them well. I sent them an email a week or so later just to confirm that we are done. This is were our EXTREME DISAPPOINT kicks in. Apparently their idea of "30 days" only applies if you let them know by the 2nd of the month! If you let them know on the 3rd or after your 30 days starts the following month, effectively it can be a 58 day notice and a way hosing us for another month. In other words they are making us pay for February. Try to reason with them and they were just not interested. They were not even concerned that we had younger daughter that we were thinking about signing up in the future. Or that I might take the time to write a review or 2 on the internet. I do not write many reviews, at our age a review from us means that we are out of minds with happiness or really pissed off. Unfortunately they really pissed us off with just how in the end they did not care about our concerns at all. For me this calls into their question of integrity, how much do they care about anything let alone our kid. We gently let them know how we felt via email and they never responded. Now I am not being so gentle.
Still I am giving them 2 stars. Both stars are very hard earned by a couple of the instructors. Sadly the policy has left us with a very bitter taste of disappointment.