Jessica Lavallee
September 28, 2018 17:29
TERRIBLE experience with this gym, seriously! It's my first time taking the time to write a review, so that means they're that bad. I wanted to have a trainer for 3 months, but they only have 6 months contracts. Alberto, this guy is the worst, by the way, told me there was no problem that I could cancel after 3 months. I believe and trusted him because he seems like a nice guy. I came up to him after 3 months(in July) to cancel it, and he said no problem! Then I got charged $200 in August, I told him about it and he apologized and said that he would refund me. I waited 2 weeks, and I didn't get any refund... He told me again, sorry I will do my best. What do you mean you will do your best? Just refund me and cancel my membership as you said, period! In the meantime, I got charged again $200 for September. At this point it was ridiculous, I had to ask this guy Brock to witness my conversation with Alberto because he was lying to me. He finally told me, after 2 months, that he couldn't cancel it; he plays dumb with me like he never said that... Brock told me he would take care of me, yeah right not really. I got an email on September 11th saying that my membership was canceled, and Brock told me I would get a refund of only $200 in 3 to 7 business days. Basically, I lost my other $200 because it's the way it works apparently. AND they don't even get me my 4 sessions with a trainer for the other $200 that I lost, what a joke! Anyways, the reason I am writing this review now, is simply that I still haven't got my refund yet and it's been more than 2 weeks. I called Brock today and he said that Alberto is taking care of my account. I asked him to give me a call. I don't think he will, because he doesn't care about me, he just got a $400 for free. What an unprofessional service!!! I am a patient woman, but now it's been unpleasant and very frustrating. I just want this situation to be fixed! I understand that I signed a contract for 6 months, but the only reason I sign it, it's because Alberto told me I could cancel after 3 months. I should have been less naive and let him sign some sword of agreement saying that I can cancel after 3 months. I got my lesson, thanks...The only good thing about this gym is my trainer Dee, he was awesome and really helped me with my goals. But Alberto and Brock, not really...