- Address:214 Southland Mall Dr, Hayward, CA 94545
- Phone:(510) 264-1800
- Website:http://www.planetfitness.com/gyms/hayward-ca-371
- Rating:3.4
- Hours:
| Mon | 05:00 am - 09:00 pm |
| Sat | 07:00 am - 09:00 pm |
| Sun | 07:00 am - 09:00 pm |
Planet Fitness
Reviews
Rated 3.4/5 based on 30 customer reviews.
Christian Woodworth
January 7, 2020 19:19
Gym is clean. Equipment is usually open and available. However, I have had horrible customer service since I began my membership. I just moved to the area and I have chosen to ride a bike as my primary mode of transportation to save money. I was told by staff I could keep my bike downstairs in the club. I was later told I could not store my bike there. Amy the General Manager was extremely rude and condescending and essentially shrugged off my issue like it was a waste of time. She was more concerned with her computer screen and her sandwich. I was told to go to Sears and try to buy a lock. I own a lock. I went upstairs to lock my bike outside. The bike racks are extremely inadequate even with my top of the line lock. The location is in the back of a mall next to a freeway. Not an ideal place to keep a bike outside with an inadequate bike rack. Extremely disappointed I will not be renewing and my family members and friends will not be returning. Horrible customer service.
Rajveer Bassi
December 26, 2019 20:56
Great gym. I'm a college student so I prefer this gym since it is very affordable. I pay $23/month for the black card membership. Staff is very friendly and helpful. Only issue is that it smells putrid in the mens locker/shower room. I go to the gym 4-5 days a week & at least 2x a day, & the toilets always have urine all over them. Use a urinal if you can't aim. Otherwise I have no complaints. Equipment is always working and gets the job done. I've been a member for almost 3 years now and I love it.
Filip Jovanovic
December 4, 2019 03:15
Big gym, but dark and dirty, mens restrooms and showers dirty, moldy, bad smelling. Lockers rusted, dirty too.
Bruce Kendal
November 25, 2019 00:44
Good location and their staffs were accommodating. Their machines were working perfectly and their weights were organized. Clean bathrooms and had paper towel.
Shannon Stevenson
October 22, 2019 06:05
Staffs were knowledgeable. The gym was always clean and their equipments were working well. Organized too a better place to have a perfect work out.
A Google User
August 21, 2018 16:08
i had canceled my member since March last year, but they still keep charging my bank account. i have never used their service. i called last night, someone ask me to call back today asking Zax (may spell wrong). i have just left couple messages today, but no one return my call.
Please DO NOT Charge my bank account and refund back to me whole last year membership
ben ko
August 21, 2018 16:08
i had canceled my member since March last year, but they still keep charging my bank account. i have never used their service. i called last night, someone ask me to call back today asking Zax (may spell wrong). i have just left couple messages today, but no one return my call.
Please DO NOT Charge my bank account and refund back to me whole last year membership
Larry Heminez
July 4, 2018 08:30
Annual member here, love the gym so far mainly come during the early am hours. The staff is always kind, friendly and honest. When asked if they or any employee they knew were actually trained on the use of the first aid defibrillator kit they said they did not know if anyone that did, then staff asked me if I knew and I said no. If course even if I did know I don't think I would be able to use it on myself if I'm having a heart attack. I suggested that they should ask their boss to send them to a training course and if they got certified the employee should receive some kind of a raise. I would like it if the management would also double check that it is in operational order. The only thing worse than having no first aid kit available, is for there to be one but no one knows how to use it because PF couldn't be bothered to make the small investment in some of their promising employees! Fix this and my rating goes to 5 stars
A Google User
July 4, 2018 08:30
Annual member here, love the gym so far mainly come during the early am hours. The staff is always kind, friendly and honest. When asked if they or any employee they knew were actually trained on the use of the first aid defibrillator kit they said they did not know if anyone that did, then staff asked me if I knew and I said no. If course even if I did know I don't think I would be able to use it on myself if I'm having a heart attack. I suggested that they should ask their boss to send them to a training course and if they got certified the employee should receive some kind of a raise. I would like it if the management would also double check that it is in operational order. The only thing worse than having no first aid kit available, is for there to be one but no one knows how to use it because PF couldn't be bothered to make the small investment in some of their promising employees! Fix this and my rating goes to 5 stars
A Google User
June 23, 2018 02:54
I am a black card member and go everywhere. I come to this location once and will never come back again. Bunch of mexicans run the place like a taco joint. Can't speak English. The front desk is rude, the janitor tried to close off the entire showers area just to clean up. What?
John C
June 23, 2018 02:54
I am a black card member and go everywhere. I come to this location once and will never come back again. Bunch of mexicans run the place like a taco joint. Can't speak English. The front desk is rude, the janitor tried to close off the entire showers area just to clean up. What?
John Lee
June 12, 2018 14:30
Low level amenities, my first gym I started at. Never stay because you can go to better gyms.
Willa Tennant
May 21, 2018 13:21
This gym is outstanding!!!!
There's sooo much clean, functional equipment! The restrooms and showers are clean and NICE! The staff is GREAT! Nigel, the manager, is AWESOME!.
During peak time, there was a variety of cardio and weight equipment still available!!! I also like the special area (less noise) for stretching and or working on mats.
A Google User
May 21, 2018 13:21
This gym is outstanding!!!!
There's sooo much clean, functional equipment! The restrooms and showers are clean and NICE! The staff is GREAT! Nigel, the manager, is AWESOME!.
During peak time, there was a variety of cardio and weight equipment still available!!! I also like the special area (less noise) for stretching and or working on mats.
A Google User
May 8, 2018 14:19
Very clean! Nice place, wish they had ceiling fans like the other gyms. Get really hot in there But have great air conditioning very cold. Message water chairs are the best! Stand up tanning beds 2 also 2 tanning beds. Now open 24 hrs! Woohoo! Lol
HEATHER MOSCA
May 8, 2018 14:19
Very clean! Nice place, wish they had ceiling fans like the other gyms. Get really hot in there But have great air conditioning very cold. Message water chairs are the best! Stand up tanning beds 2 also 2 tanning beds. Now open 24 hrs! Woohoo! Lol
Sergio Balcorta
March 13, 2018 00:36
Being closed on weekend nights, I came in sunday morning ~10am and went for a paper towel and sanitizer only to notice the trash bin is already full. Its obvious that staff is not paid enough or just straight up lazy.
HEATHER MOSCA
March 12, 2018 02:43
Very clean! Nice place, wish they had ceiling fans like the other gyms. Get really hot in there. Message water chairs are the best! Stand up tanning bed is not very sturdy. Wish you guys were open 24 on Mondays. Worth the travel.
Monika Kaur
March 9, 2018 23:55
Great Assistant Manager and General Manager are a plus ! The staff is very friendly and very helpful.I never thought I would like to train in a gym but Michael Pina completely changed my perspective on this. He is a great trainer, and pushes you to your limit. Knowing that he has a coaching background ,will explain it all when you train with him. I strongly recommend to train with Michael, you will not regret it.
Fontaine Segree
February 14, 2018 03:01
Yeah Fontaine I'm a member of Planet Fitness and a semi truck driver I'm not trying to weigh 400 pounds or 350 lb so not only me I a member of Planet Fitness but I'm also a member of LA Fitness and the Planet Fitness at the mall in Hayward just kick me out because I drive a semi truck and I park my semi truck overnight and they wanted to tell it for $1,800 and they told me I had to move now and I couldn't even finish my workout so the mall security over here won't allow Planet Fitness customers to work out or at least finish their workout the security here of wannabe cops the people in Planet Fitness didn't care I don't know what to think all I know is it's not cool when you belong to two different gyms and all you want to do is get your pump out on and Mall security kicks you out right underneath the machine literally came in and pulled me right out from underneath the machine and then told me to leave I couldn't even finish my workout this place sucks
HARI KRISHAN
January 16, 2018 23:30
Nice gym
Cindy Brumfield
December 23, 2017 09:41
This gym is clean , great staff support and a wonderful trainer on staff
William Viray
December 11, 2017 16:53
Hispanic man is trying to ATTACK including police dept. and white cacausian.
Kita Hamill
November 19, 2017 15:24
I've belonged to Anytime Fitness and 24 Hour Fitness in the past but this gym is my favorite. There are lots of machines and weights so even at 5pm it's easy to get through your routine. The place is huge with lots of variety in equipment and areas. Plus the massage beds/chairs are a really nice touch. The staff works hard to keep everything clean and are just awesome in general. They are always friendly and quick to help, especially Bri. She's the best!
Jonathan Bacciani
October 25, 2017 10:39
I've read some of the complaints and thought...which rep are they talking about?..I've gone to this gym for a year now and have been met time and time again with nothing but friendly staff. Its always clean and if something isn't right they never hesitated to fix it..planet fitness isn't for the super body builder, but the average Joe w will do fine
Lucinda Olsen
October 25, 2017 10:39
I stopped coming here recently. It is difficult to do any kind of routine at this gym. The machines always have people just sitting and talking on them. The weights are always being hoarded. The staff doesn't do anything but sit behind the counter. I didn't feel like this was my gym. If you want to cancel your membership they do not make it easy. I liked Planet Fitness because of the price, I am sure it is great for a more leisure work out but if you are serious about making a change, I would recommend finding a different gym.
semperfi zo
October 25, 2017 10:39
Absolutely love this gym, I've been a black card member since April 2016 and have had no problems with the machines, the staff always keep everything clean and are super friendly, they recently remodeled the whole gym along with a new entrance. Would recommend!
Jaime Prieto
October 25, 2017 10:39
Friendly people great work outs..
Richie Carter
October 25, 2017 10:39
Staff is not helpful at all. I cancelled my membership early last month and I am still being charged a monthly fee. When I speak to the staff, I'm told you need to speak to a manager. When I spoke to the manager (Stephanie), I was told that you need to speak to a DIFFERENT manager, and that manager is not here. When I call back the NEXT day, I'm told that the manager is on the property, but she is not available. Customer service rating is 0. If this app would allow me to click 0 stars, I would.
semperfi zo
July 11, 2017 00:46
Absolutely love this gym, I've been a black card member since April 2016 and have had no problems with the machines, the staff always keep everything clean and are super friendly, they recently remodeled the whole gym along with a new entrance. Would recommend!