| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -10:00 pm |
| Sat | 08:00 am -08:00 pm |
| Sun | 08:00 am -08:00 pm |
It's clean, variety of machines
I have been with this club for 4 years. Some of the classes were good before. Now, some are getting lazy, after being the instructors there for a few years.
Don't expect clean bath rooms during busy hours.
Been a member here for a whole year now, and may I say that I enjoy working out here every second of my time! The staff is friendly and I run into many familiar faces frequently which makes my workouts more enjoyable. The mornings are my best times whereas it is normally crowded after work.
Once the door was closing at 10pm, i still was packing stuff and was showing 10:02pm, one of the worker came to me and let me know if I will stay longe they will take away my membership! What can I say- people are not proffesional and treat customers without respect.In my opinion, they should upgreat customer service,get some training and be mire polite!
Very friendly atmosphere. Enjoy working out here.
Very friendly atmosphere. Enjoy working out here.
The worst experience ever, the costumer service is horrible. I would not recommend anyone to go there.
The worst experience ever, the costumer service is horrible. I would not recommend anyone to go there.
Love the facility and the staff and the personnel as well
The worst experience ever, the costumer service is horrible. I would recommend anyone to go there.
Classes are good . I wish there was a steam room
Classes are good . I wish there was a steam room
Great gym. Convenient location.
Have been a member of this gym ever since it opened. Cannot say anything about personal training because I've never taken advantage of that, but amenities are absolutely adequate for my swimming, weights, sauna, shower and running requirements. Daycare is a super deal if you have kids. It is never as crowded as 24 fitness or when I was a member with Bally's. The schedule, however, does suck since it opens late at 5am, and 8am on weekends. An 11pm/weekday, 8pm/weekend closing time doesn't help either with people that work odd schedules.
Have been a member of this gym ever since it opened. Cannot say anything about personal training because I've never taken advantage of that, but amenities are absolutely adequate for my swimming, weights, sauna, shower and running requirements. Daycare is a super deal if you have kids. It is never as crowded as 24 fitness or when I was a member with Bally's. The schedule, however, does suck since it opens late at 5am, and 8am on weekends. An 11pm/weekday, 8pm/weekend closing time doesn't help either with people that work odd schedules.
Great membership price, a bit crowded after work. Bathrooms need to be keep clean more often. Child care is a bargain.
I went to sign up for a membership and all I got in return was negativity and snobby attitude. They think they running a gym made out of platinum. With that kind of attitude you running nothing but a shot hole.
the manager is rude and looking for problems with customers
PERSONAL TRAINING DISASTER. WARNING, Do NOT get a personal training contract!
Last month I pre-paid my personal training membership. The accounting was off because they put my payment towards my club membership INSTEAD of my Personal Training Payment, as I requested. I contacted customer service, they said the District Manager would look into it, however, NOTHING was resolved.
For Personal Training I pay $240/mo. (five 25 min sessions) NOT including the club membership ($30/mo). ALSO, I signed up in November for 6 months. When you sign the contract- you pay the first month upfront. That first month does NOT count as the 1st month of the 6 month period.
My trainer is no longer with the company. There is an extremely HIGH turn-over rate.
The new trainers are only available nights- NO mornings. In the contract- it says they are NOT responsible for the times their trainers are available.
I contacted the Director of City Sports Hayward, Jennifer. She did NOT call me back.
I contacted City Sports Email Customer Service- the response, "I have contacted the district manager for immediate investigation." Nothing changed- no one has contacted me back.
I am a very unhappy customer. This is very inconvenient for me. I am paying for personal training and I feel I am not being provided the opportunity to get personal training.
DO NOT GET A PERSONAL TRAINING CONTRACT.
Is any way, a gym could be clean.
Today manager is presen, but he don't care about clean restroom area.
I ask a question to him about my membership.
He answer very rude and with face/look so aggressive.
Please owner be attention with this.
Members no not reserve that kind a experince.
I be fine his name, in my post with picture about issue
Bad customer service. They pressure you into signing up the same day you use a guest pass. I asked if the offers are still good after my work out if I changed my mind. The employee said no.
Comfortable environment. Every visit I observe equipment maintenance and disinfecting. The staff always greet me and wish me a great day after my workout. It's a great place if you struggle with your weight and want to work out.
bad experienced especially that guy name, daniel.. don't believe they're 2 weeks pass.booo
Will go out of my way to visit this particular gym. Just big enough, and it's way less busy during peak hours. I began talking to a gentleman while both working out one day and after an extensive chat about all the local gyms it turned out I walk talking with the owner of the gym the entire time. Very pleasant and refreshing.
The manager has no idea about costumer service was talking on the phone in a very rude way , that shouldn't be representing a professional chain like city'sports clubs.
I will never even try to go there.
Simply I moved to a different address and have single club membership he is pushing aggressively that you have to sign up for multi club membership even my request is having a single club membership besides paying an initiation fees even i am a member at this club since 3 years.
Don't do it.
You won't be able to get out of this membership unless you come into the facility before 6pm. Why? Security?...no. You can get a morage online but can't cancel via phone with city sport?
If you're a busy person and see yourself canceling.... don't do it.
Comfortable environment. Every visit I observe equipment maintenance and disinfecting. The staff always greet me and wish me a great day after my workout. It's a great place if you struggle with your weight and want to work out.
Will go out of my way to visit this particular gym. Just big enough, and it's way less busy during peak hours. I began talking to a gentleman while both working out one day and after an extensive chat about all the local gyms it turned out I walk talking with the owner of the gym the entire time. Very pleasant and refreshing.
