| Tue | 09:00 am -07:00 pm |
| Wed | 09:00 am -07:00 pm |
| Thu | 09:00 am -07:00 pm |
| Fri | 09:00 am -07:00 pm |
| Sat | 08:00 am -06:00 pm |
| Sun | 08:00 am -06:00 pm |
My kids learned swim at Calphin for a long time, like the coaches there.
A bit over crowded on peak timing but my kid really enjoy swimming there.
Today i saw a very dispassionate , inconsiderate and heartless side of calphin staff fremont.I was unwell last week and my husband was out of town and we explained the reason when we called last week to get another available schedule and the calphin employee gave us friday ( Wednesday is our once a week schedule). We attended friday class last week and happily went to our Wednesday class which was today as per our normal scheduled time but a shocker came when we had to meet a very rude female holding a charter.my son kept asking her where his class is and she could not find his name in the roster.in the meanwhile my daughter saw her instructor and the rude lady let her pass and we started looking for my sons name.after a min i along with my son went to the reception to inquire about the missing entry.i was then told that the timings are now changed to friday but this was not informed neither verbally when we had requested for one time change nor via an email.we were just trying to make sense of this while the rude lady was bringing or dragging my daughter holding her like a prisoner while this 4 year old was crying mercifully and was just asking her to let her take slippers but this lady did not care a least bit.my daughter puked there twice because she got so scared of how she was being treated.she was pulled out of pool.. dragged from her arm...not even tried to listen what she was trying to say and handed over at the reception like we were some freeloaders in front of 20 parents waiting.I had very high regard of this place and the staff up until today when i realised this place is zero when it comes to teaching empathy to the staff who are dealing with small children day in day out.what is the point of opening a big center and you cant have your staff treat small children with respect, care and some love.SHAME ON YOU. I understand that there can be glitches in schedule and miscommunications from the staff but unruly behavior with kids is totally UNACCEPTABLE.
Our kids have been swimming here for years and we had been happy. But starting this year, there are very obvious recession on the organization and teaching quality. Some of the coaches don't teach the kids in their classes even once during the whole one hour lesson. Some don't show and leave the dozens of kids in the pool without supervision. Owners and managers don't bother to find substitute. Perhaps they don't even notice. Kids from multiple levels are often combined into one super crowded group with only one coach. We are considering switch to other places or get private lesson if we stay.
Really great place to bring your kids to swim. The coaches work hard to get their students ready for the next level. My nephew always have fun when he comes here for swim class
Really hope can give them 0 star. I come here at 7:40 for pre test of our daughter and a friend's daughters. The guy with in front Tom is very rude and let us waited for half an hour after the test and even said if you don't want to wait you can go to other swiming school. He said he runs the place came his name is Tom. Ha, that's way it is chaos there because he runs the place.
Really hope can give them 0 star. I come here at 7:40 for pre test of our daughter and a friend's daughters. The guy with in front Tom is very rude and let us waited for half an hour after the test and even said if you don't want to wait you can go to other swiming school. He said he runs the place came his name is Tom. Ha, that's way it is chaos there because he runs the place.
My 6 year old has been with this club for 18mo and gotten ~0 progress. My boy and two of his friends have been stuck for 9 moths in bubbler-3 (beginner level)!!! They assess leveling only every 3 months, and often the time, no kids pass the exam. It seems to me they deliberately do this to keep your child at the same level again and again so they can collect money from parents for longer.
My 6 year old has been with this club for 18mo and gotten ~0 progress. My boy and two of his friends have been stuck for 9 moths in bubbler-3 (beginner level)!!! They assess leveling only every 3 months, and often the time, no kids pass the exam. It seems to me they deliberately do this to keep your child at the same level again and again so they can collect money from parents for longer.
They teach you really strictly however they spend time on you and i love it way better than american swim academy (actually american swim academy is not good at all).
They teach you really strictly however they spend time on you and i love it way better than american swim academy (actually american swim academy is not good at all).
This is very unprofessional place. The coaches and deck supervisors have no consistency in terms of policy. Everyone says things differently. The worst of all rude, arrogant and inefficient front desk.
This is very unprofessional place. The coaches and deck supervisors have no consistency in terms of policy. Everyone says things differently. The worst of all rude, arrogant and inefficient front desk.
All the teachers do try their best to teach. We've been coming for years. One caveat, the front desk usually only has one staff before 12, so it's always busy in the mornings.
I generally be nice in reviews but this rating comes out of 1 year frustration. Coaches are bad and not experienced at all. We opted this for our kid coz it's close to our home and it aligns our work schedule. Management doesn't bother anything at all to improve or give proper care to teach kids. They are tying to keep the kid at same level over there 4 seasons citing invalid reasons. Initially I thought my kid was slow, but took long time to realize it was actually management that is deliberately doing this to keep the business. Front desk is there to just collect money that's it. They never respond to any of our requests over the time. We are not coming back for sure. Big Big Big thumbs down. Very very bad business.
I generally be nice in reviews but this rating comes out of 1 year frustration. Coaches are bad and not experienced at all. We opted this for our kid coz it's close to our home and it aligns our work schedule. Management doesn't bother anything at all to improve or give proper care to teach kids. They are tying to keep the kid at same level over there 4 seasons citing invalid reasons. Initially I thought my kid was slow, but took long time to realize it was actually management that is deliberately doing this to keep the business. Front desk is there to just collect money that's it. They never respond to any of our requests over the time. We are not coming back for sure. Big Big Big thumbs down. Very very bad business.
The question is not if, but when a tragedy involving a child or children will occur in the parking lot near the entrance of Calphin Aquatic Club in Fremont if one has not occurred already. I have witnessed young excited swimmers darting to-and-from the tanks as parent drivers and Motel 6 guests speed to-and-from the facilities seemingly without any regard to the safety of the youth. There are also vehicles backing blindly out of parking spaces. What a recipe for disaster exists here at Calphin Aquatic Club. There should be serious safety instructon for the parents and children regarding this dangerous condition. Responsible authorative safety spotters should be stationed outside the entrance of this pool building at all times during busy hours just like the lifeguards must standby the pools. The ignored "Student Crossing" sign should be at least 4x8 feet in size and well lit for the even worse situation after sunset. I am helping out with a large estate, and I have been a long-term Motel 6 guest. My one star rating is not based on the quality of the swimming program, but on the apparent failure of pool management to solve this spine-tingling hazard placing children at a very scary safety risk. What a poorly engineered facility entrance that should be on the opposite side of the structure with a mandatory safe supervised pick-up and drop-off zone away from the vehicle traffic flow. If a fatality has not occurred, then a miracle is in progress at this location. But something must be done immediately so blood is not on the hands of pool management one day and the directors will not have to live on with the horrible remorse for the remainder of their respective lives.
Please take my concerns in a positive spirit as from where I sit it certainly appears you might have a great program at Calphin Aquatic Club!!!
Jeff,
Salem-Silverton, Oregon
Nice pool and friendly instructors
Not the best swim place but reasonably good..few instructors are really skilled and committed..rest are ok types
Classes are good. The registration is crappy and owners are not willing to make it more convenient. You need to fill form online and next come in person to submit the payment. You need to come in the specific day, depending whether you are an existing or a new customer. Last time I came after the work, making half an hour loop just to learn that because my son did not attend summer classes, we are not qualified to be existing customers and I need to come to pay next week... Really "great" customer experience.
They have 6 kids in 30 minutes class of little kids. Which means practically less than 5 minutes each kid. When you go for registration, they never tell how many kids would be there in a class (unless one is experience enough to ask for it). When I raised a concern and asked for refund, they denied. This place is not a swimming school, just a business.
They are good at teaching class, but one thing that I am not satisfied is that their registration system is soooo outdated and if you have credit on your account, you have to REMEMBER to use it! The staff will not automatically apply it on the tuition........ time to upgrade to new system, calphin
I'm a Masters level swimmer at Calphin, and I have been going there for more then 5 years. Great coaching, sometimes very exhausting classes, but very effective. Pool cleanliness is really good, however, the only reason that I'm rating this a 4 start is the bathroom cleanliness. Bathrooms aren't very clean, there is mildew etc. Other then that GREAT classes, just shower at home!
I cancelled a class for my son and assume that they will give credit. But later they said they cannot find any information for the cancellation from their system and cannot give any credit. So if you have to cancel a class for your kid to wait to register later, make sure you get proof from them about your cancellation and keep the proof.
Classes are good. The registration is crappy and owners are not willing to make it more convenient. You need to fill form online and next come in person to submit the payment. You need to come in the specific day, depending whether you are an existing or a new customer. Last time I came after the work, making half an hour loop just to learn that because my son did not attend summer classes, we are not qualified to be existing customers and I need to come to pay next week... Really "great" customer experience.
They are good at teaching class, but one thing that I am not satisfied is that their registration system is soooo outdated and if you have credit on your account, you have to REMEMBER to use it! The staff will not automatically apply it on the tuition........ time to upgrade to new system, calphin
I'm a Masters level swimmer at Calphin, and I have been going there for more then 5 years. Great coaching, sometimes very exhausting classes, but very effective. Pool cleanliness is really good, however, the only reason that I'm rating this a 4 start is the bathroom cleanliness. Bathrooms aren't very clean, there is mildew etc. Other then that GREAT classes, just shower at home!
