Carrie Norwood
October 25, 2017 16:48
We were here for two years. I was on the fence between 4 and 5 stars. It's a 5 star martial arts education. But on the business/customer experience side of things where my down sides were, it's not a 5 star experience.
The Up Sides :
1) When I evaluated martial arts schools, I paid a lot of attention to the brown and black belts - the product of the school. Here, they were all mutually respectful and genuine as opposed to the very angry, gruff black belts that we saw at other places.
2) The facilities are nice. As a parent, I didn't mind taking the time to read a book there while my son was in class.
3) There was a variety of classes and times available so I could make it work with an otherwise busy schedule.
4) The teachers are all patient, knowledgeable, open to questions and took their time teaching each thing they worked on.
5) The curriculum was not just physical. Very often in class the instructor talked about things like confidence, respect or having a work/school/life balance.
6) They had a few special needs students at any given time and they were always very patient and inclusive of these students. They did not single them out or let them slack but still managed to help them keep up.
7) We had a contract - but the school was really amenable to working with us around odd scheduling issues we had where my son was not available to take classes for a couple of months out of the year.
8) The school had lots of activities for the younger kids to keep them engaged. I was always impressed with how crisp and fierce the younger kids were.
9) Belts aren't handed out like attendance badges here.
Our down sides :
1) It's pricey. Very pricey. Like borderline painful pricey, on a middle to high income. Our compromise (between my son and I) was that my son had to commit to going 3 times a week to bring the cost of a class down under $20. To make it a good value, this really had to be a high priority.
2) I was always being sold something. In addition to the high contract prices, there are testing fees for every belt (5 belt tests ran us almost $300) and equipment for every 'type' of class (sparring, weapons, etc). More than once, while I was watching mys on's class, I was "offered" the "opportunity" to sign up for classes myself - or once, an entire portion of my son's class was dedicated to this third party who came in to sell everyone on their nutrition shakes.
3) I was not always impressed with the outward behavior of the owner. He very often chose explosive yelling at students rather than a more constructive approach and the few classes he taught that we participated in often went over on time (sometimes as much as a half hour), demonstrating a poor lack of respect for everyone else's time. He really has a "If you don't like it you can leave" perspective (he said it repeatedly while teaching), which I'm sure he feels comfortable with, given that you are tied into a contract - but it really leaves a poor taste in the mouth over all. His behavior did not demonstrate the mutual respect that he talked so much about of that I came to expect from the teachers he trained.