Kiki T
August 27, 2015 10:34
*****REVISED as of 8/27/2015*****I have upgraded this from 1 star to 3 Stars...but I do give their management service 5 stars*****As I said, the manager from called me...and in addition, the VP from San Francisco called me(I called him, because at the time, I didn't hear from the mgr. from this club, had to go to a higher chain in command)...so they have resolved the Coffee situation...instead of having coffee ready at 7:00 am, and had moved it to 6:00 am. I am very very pleased. This helps a lot for us Early Birds...So thank you management for making this possible.
****REVISED****I had finally got a phone call back by the manager, she said that it takes awhile for the coffee machine to warm up, and see what she can do. So as of now...we will see.
When I first heard that Bay Club is taking over Spectrum Club, I was so thrilled and so excited for this new and exciting change. Unfortunately, that is not the case anymore. The gym smells old, the machines are still the old ones and there are ones that need repairing sti;;...still not repaired at all. Sure, they add bouquet of flowers in the front...WOW...it is all just a facade. They even say gym members will even get FREE coffee in the mornings...but guess what? They only serve it from 7am to 10am. Because they do open at 430am (Which is the only 5 star here) and I leave here around 6:15am to get ready for work, they REFUSE to make coffee at 6am. HELLO!!!!...We early birds DO pay MEMBERSHIP FEES too...just as the 7am crowd do. That is just wrong. When I tried contacting the manager and have left messages...Guess what??? I don't get a call back whatsoever. OH..and the air conditioning at 430a is not turned on either. I sure hope I don't pass out!! They post all of these pictures up of the renovations being done to the other clubs, but nothing on this one. It is just sad. I feel like this is "Step Child" of the Bay Clubs...as someone told me at the gym. I am only going here still because I had paid upfront. Right now...they are all talk and no action.