Sandy Ryers
August 1, 2018 12:47
Not a good place for heated pool therapy. They have a section for that in their indoor pool with ramp so I was excited at the possibility. They charge more than other places for this in town but the people seemed friendly, it had a ramp rather than a lift that is hard to obtain and they said it was heated satisfactorily for physician required pool therapy. I explained my neurodegenerative condition. The pool is not heated adequately per heated PT therapy standards for anyone with a condition that would actually require it not just prefer it including arthritis, neurodegenerative, connective tissue disorders, muscle spasms, etc. so it caused me severe muscle spasming and joint subluxations that required weeks to recover from. I expressed this concern and was told the heater was temporarily malfunctioning and was now fixed. So I tried again. Same result, weeks to recover and be able to get out of bed. I asked for a refund from the manager. Was told I would get a full refund considering the extenuating circumstances. Only received a partial refund and they said they charged me for two months I had membership. Only had membership for month and a half and all that time except 3 thirty min visits to the pool were spent in bed recovering from the damage the pool did to me. Very disappointed that they promised a full refund and then didn't deliver. Very disappointed I spent hundreds of dollars on this expensive lesson that the local hospital gym does not support my need to do medical heated pool therapy to reduce my muscle atrophy. I guess they don't keep it heated enough-90 degrees is what it should be-because of the swimmers on the other side of the same pool but they do not represent that upfront. I went there to save money because I didn't have the money for daily PT copays especially when I can't even do enough to warrant a physical therapist and instead lost a bunch of money I didn't have getting hurt. The only good I will say is it's good they have a ramp although watch out at the end of the ramp where it connects to the pool there is a large lip that I tripped on all three times which also hurt me. Also good is the people are friendly there but in the end, not helpful enough.