A Google User
May 12, 2018 17:54
When we lived in Surprise, AZ my husband went to this gym. We have since moved out of state. Cancelling the membership has been impossible. We fianlly got a hold of someone who said the memberbsip had been cancelled but for 2 months the money was still automatically being deducted from our account. We contacted our bank to put an end to the deductions. My husband tried a few more times to get a hold of someone and when he did they said they would reimburse us for the two canceled months we paid for. The reimbursement was paid for only one month, in cash with a hand written note. They stated they could only give us one month at the current time. So with all that said, my husband is now receiving phone calls from anytime fitness for what sounds like collections! We are shocked, laughing and pissed. So beware, if you move, you'll still be paying them in more ways then one. Also a good point to make is when my husband tried to call and cancel they told him to go to any Anytime Fitness and cancel his membership that way. He tried that, but the guy at the gym here in WA said he couldn't cancel because his gym would take the hit. He informed us to cancel with the original gym. So it makes since the owners of this El Mirage gym are avoiding us and making things complicated.