| Mon | 04:30 am - 11:00 pm |
| Tue | 04:30 am - 11:00 pm |
| Wed | 04:30 am - 11:00 pm |
| Thu | 04:30 am - 11:00 pm |
| Fri | 04:30 am - 09:00 pm |
| Sat | 06:00 am - 09:00 pm |
| Sun | 06:00 am - 09:00 pm |
I've never visit any Mountainside Fitness before. I signed up for a 7-day pass to Mountainside Fitness and followed the instructions in the email to visit the Mountainside Fitness Scottsdale Pavilions at 8929 E Talking Stick Way, Scottsdale, AZ 85250. When I got there tonight around 8:15 PM MST, there's very few people in the gym. I showed Tya Kuzov my Mountainside Fitness 7-day pass email in my phone. She immediately denied to honor my 7-day pass and refused to let me in. She told me if I want to work out there, I will have to pay per day. What a false advertisement from the Mountainside Fitness for 7-day pass! Not a good place to do business with in the future. I will definitely not to consider Mountainside Fitness as my gym in the future.
I've been working out at Mountainside fitness for the past three years and I've been very happy with this gym. I have no complaints, have never had any issues and only good things to say. This gym is clean and has towel service, what more can you ask for?
I love this place the staff in the morning is very friendly the redhead is an excellent employee
I enjoy working out here. However seeing that staying hydrated is a major part of working out you would like the drinking fountains would be refrigerated. At best the water is Luke warm to warm. With the dues we pay and how crowded it is... come on. Nothing worse than hot drink of water after a good workout. Btw, would jump to 5 star if not for drinking fountains.
I wanted to take a moment to leave a review. I recently moved from the North West Valley to the East Valley. I am very particular about my gym and what it has to offer. I have been a member since the beginning of this year and I love the Happy Valley location when I lived in that area. After moving I was at a loss as to which location would be best for me. There are three within 5 miles of my new house, so I had to try them all. This was the last one and my last hope of having the right location for me. I have never had so many members show so much courtesy to one another until I went here. People let each other work out without getting in the way and know how to take turns. There are machines that I have been dying for but aren't at the other locations there for me to finally use. People rack their weights! That is a real thing??! What! It is such a relief and I really look forward to going there and knowing that I will be able to get my workout in without a fight or inconsiderate people. This is my new home. So Thank you!
I love this gym. Plenty of space and equipment.
When I signed up no one ever told me about a "upgrade" fee they tack on every year. That's what my monthly fee is for, it's sneaky and they didn't upgrade any areas I used. In fact they reduced the machines I use, causing them to always be in use and constantly broken down.
They advertise free wifi, but their WiFi is slower than dial up. Not even exaggerating, the wifi NEVER worked since day 1. Your music will never load if you're on their wifi. I hate rules when I work out, but there's at least one they should, but never enforce and it drives everyone crazy. Dropping heavy weights! A couple guys who work out here will lift 100's of lbs and will drop them over and over and over causing the ground to shake and your ears to ring. Even with headphones on the noise is overwhelming and beyond annoying.
It's a good gym. Had no problem with it until recently, but now I have a fundamental issue with one of the gym's seemingly recent policies:
I've been working out here for a bit over a year. Since starting, I almost exclusively workout in the "functional training" area where the majority of equipment consists of barbells -- most of which have knurling that has been worn down almost completely, I assume due to zero upkeep -- and plates. Because of the quality of the knurling on the barbells I have been using chalk the entire time I have been at Mountainside and have seen many, many other members doing the same.
Buuuut, last month, the manager informed me that Mountainside Fitness does not allow the use of chalk. My assumption is that this is because it would be a major inconvenience to employees, requiring them to vacuum the floor and wipe down plates on a regular basis, and perform maintenance on the barbells... wait, shouldn't they already be doing that?
I have been using liquid chalk since then, but assume I will be told not to use that either as it still leaves a minor residue on plates and bars.
This boils down to the staff not wanting to do their job at the expense of safety (sweaty, un-chalked hands and smooth barbells = bench press decapitations, among other things). If Mountainside is really looking to capture and keep members who are interested in weightlifting, Crossfit, powerlifting, or those just interested in learning barbell movements in general, chalk should be allowed; hell, chalk should be provided as it creates a much better lifting experience and provides an inordinate amount of safety for a vanishingly small cost, in terms of both time and money.
It's a good gym. Had no problem with it until recently, but now I have a fundamental issue with one of the gym's seemingly recent policies:
I've been working out here for a bit over a year. Since starting, I almost exclusively workout in the "functional training" area where the majority of equipment consists of barbells -- most of which have knurling that has been worn down almost completely, I assume due to zero upkeep -- and plates. Because of the quality of the knurling on the barbells I have been using chalk the entire time I have been at Mountainside and have seen many, many other members doing the same.
Buuuut, last month, the manager informed me that Mountainside Fitness does not allow the use of chalk. My assumption is that this is because it would be a major inconvenience to employees, requiring them to vacuum the floor and wipe down plates on a regular basis, and perform maintenance on the barbells... wait, shouldn't they already be doing that?
I have been using liquid chalk since then, but assume I will be told not to use that either as it still leaves a minor residue on plates and bars.
This boils down to the staff not wanting to do their job at the expense of safety (sweaty, un-chalked hands and smooth barbells = bench press decapitations, among other things). If Mountainside is really looking to capture and keep members who are interested in weightlifting, Crossfit, powerlifting, or those just interested in learning barbell movements in general, chalk should be allowed; hell, chalk should be provided as it creates a much better lifting experience and provides an inordinate amount of safety for a vanishingly small cost, in terms of both time and money.
Lets explain working for a company that is only chasing one thing.
$ $ $ $
Basically after being at this facility for a short amount of time I realized a lot. The whole "we care about our members and aren't like other gyms is just a front"
First trigger that they pretend to care. The owner throws a party once a year to try and make all the employees feel better about themselves and how much money they make him. They do a raffle and a giveaway and try to make it seem like it's MTV music awards. In reality the party is just a front of the crappy job in which everyone has to endure.
The main goal is to please the investors. The top management is completely disconnected from the people who goto the gym. Explaining something to Jeff is like talking to a rock. Here's a tip. Being connected to the gym members, the trainer's clients, and those who work there would actually improve the atmosphere of the club.
Their model is based on running through people like cattle and this is some big city gym. In reality this gym is just based in the small town of phoenix and a few other smaller cities. Sooner or later there will be no one left. They set everyone up in a pt contract and preach only selling monthly pt contracts, because that is a better number to show investors instead of a number going up and down. It's common sense.
The trainers do their best to help their clients, but lack all compensation for their hard work. Instead the trainers get a $10 gift card for being a trainer for 5 years. Yea, look at that caring gesture. They have had their pay reduced to nothing over the last couple years. But who has had a raise? Gee I wonder.
Trainers want to do more for their clients, but the upper management really don't seem to care. Have you ever seen TIM? This man works 60 hours a week for mountainside, and they treat him like he is just another person.
Meanwhile you have multiple "non-trainers in the gym", but they are not a priority. Logical.
When the company doesn't care about you, it will have a lot of turnover.
As for the gym:
Everything is packed in. The classes that occur from 12 to 2pm or 5 to 6pm have more priority than the members. The trainers have less priority than the group classes. Therefore if you want to workout at those times this may not be gym for you.
If you choose to cancel you have wonderful Michelle there. She will probably put in a note, but not cancel your membership. Maybe it's the two faced makeup? Maybe it's mountainside.
In other words look for a better gym in the valley.
Lets explain working for a company that is only chasing one thing.
$ $ $ $
Basically after being at this facility for a short amount of time I realized a lot. The whole "we care about our members and aren't like other gyms is just a front"
First trigger that they pretend to care. The owner throws a party once a year to try and make all the employees feel better about themselves and how much money they make him. They do a raffle and a giveaway and try to make it seem like it's MTV music awards. In reality the party is just a front of the crappy job in which everyone has to endure.
The main goal is to please the investors. The top management is completely disconnected from the people who goto the gym. Explaining something to Jeff is like talking to a rock. Here's a tip. Being connected to the gym members, the trainer's clients, and those who work there would actually improve the atmosphere of the club.
Their model is based on running through people like cattle and this is some big city gym. In reality this gym is just based in the small town of phoenix and a few other smaller cities. Sooner or later there will be no one left. They set everyone up in a pt contract and preach only selling monthly pt contracts, because that is a better number to show investors instead of a number going up and down. It's common sense.
The trainers do their best to help their clients, but lack all compensation for their hard work. Instead the trainers get a $10 gift card for being a trainer for 5 years. Yea, look at that caring gesture. They have had their pay reduced to nothing over the last couple years. But who has had a raise? Gee I wonder.
Trainers want to do more for their clients, but the upper management really don't seem to care. Have you ever seen TIM? This man works 60 hours a week for mountainside, and they treat him like he is just another person.
Meanwhile you have multiple "non-trainers in the gym", but they are not a priority. Logical.
When the company doesn't care about you, it will have a lot of turnover.
As for the gym:
Everything is packed in. The classes that occur from 12 to 2pm or 5 to 6pm have more priority than the members. The trainers have less priority than the group classes. Therefore if you want to workout at those times this may not be gym for you.
If you choose to cancel you have wonderful Michelle there. She will probably put in a note, but not cancel your membership. Maybe it's the two faced makeup? Maybe it's mountainside.
In other words look for a better gym in the valley.
I've been a mountainside member for over 5 years and their quality of service has gone down the drain. To be clear the ONLY reason I'm still a member is because it's the only gym chain in both locations I need and they have towel service. Here's the reason for my low review:
1. Their newer trainers since they started their growth (2 years ago) has minimal customer facing skills. They don't smile, greet, hold the door, a lot of times don't even put their weights away when they're done with a clients, and even have the audacity to come take equipment in use while I'm getting water when they clearly saw me there.
2. If you want to train during lunch, good luck. Their aerobics trainer takes her class into the cross train area and in the only other free area where the rowing machines are located. So you want to please a dozen people in her class while commandeering half the gym? This trainer also has zero etiquette. There were a couple times I needed a machine in her area and I approached her to ask before using it. Today, I was doing deadlifts and she took the racks off my area so I ended up leaving my weights when I finished. The only ray of hope I have is that her class will close down due to injuries. I genuinely feel bad for her clients, their form on compound movements is atrocious. If you haven't seen it, picture Richard Simmons teaching powerlifting in a class format.
The worst part about this is this equipment is how they justified their new yearly fee. So I get a letter that this fee is being spent on upgrades that are excluded during times I train.
Different locations also have these classes around prime time, 5-7pm.
3. Their water fountains hold the temperature of perfect bath water and their showers vary between hot and boiling. If you want cold water to drink or even a mild shower to cool your body temp before heading back to the office, good luck.
4. Wifi never works..
I've been a mountainside member for over 5 years and their quality of service has gone down the drain. To be clear the ONLY reason I'm still a member is because it's the only gym chain in both locations I need and they have towel service. Here's the reason for my low review:
1. Their newer trainers since they started their growth (2 years ago) has minimal customer facing skills. They don't smile, greet, hold the door, a lot of times don't even put their weights away when they're done with a clients, and even have the audacity to come take equipment in use while I'm getting water when they clearly saw me there.
2. If you want to train during lunch, good luck. Their aerobics trainer takes her class into the cross train area and in the only other free area where the rowing machines are located. So you want to please a dozen people in her class while commandeering half the gym? This trainer also has zero etiquette. There were a couple times I needed a machine in her area and I approached her to ask before using it. Today, I was doing deadlifts and she took the racks off my area so I ended up leaving my weights when I finished. The only ray of hope I have is that her class will close down due to injuries. I genuinely feel bad for her clients, their form on compound movements is atrocious. If you haven't seen it, picture Richard Simmons teaching powerlifting in a class format.
The worst part about this is this equipment is how they justified their new yearly fee. So I get a letter that this fee is being spent on upgrades that are excluded during times I train.
Different locations also have these classes around prime time, 5-7pm.
3. Their water fountains hold the temperature of perfect bath water and their showers vary between hot and boiling. If you want cold water to drink or even a mild shower to cool your body temp before heading back to the office, good luck.
4. Wifi never works..
This is an adjustment to the prior review. Please understand Jordan is still five stars.
On May 30th, 2018, my day off, I entered the gym and was informed by the manager Michele Nuanez that an employee accused me of actively continuing personal training in Mountainside. I have been there since late December, and am far too busy with my full time tech job, 5 rental properties, my Masters in Digital Forensics, and my son, to train anyone against the policies of the gym. This could have been avoided, but the manager did not bother to check the cameras for the employees accusations, before informing me that someone told her I was training someone. I asked her if she checked the cameras, and she stated no. She said she was just learning.
The manager Michele Nuanez would not disclose the employees name or the video from the security cameras in question. I was pretty heated, because my time is short, and I want to lift heavy and get out. On my way out, I asked the manager Michele Nuanez if she had checked the cameras; she stated that she did not want to discuss it. I asked for the owner, Tom Hatten's email and phone but she refused to provide it; she gave me the "COO" Mario A.s email address. He failed to call me within 30 hours after I sent him an email. I then received an email that Michele Nuanez had canceled my membership, without responding to my request that she show me proof of me "training" someone (never happened"). It appears that Tom Hatten allows Mountainside managers to accuse customers with no proof, then covers for them by canceling their membership. Definitely think twice about joining, I had to notify my legal counsel yesterday as this seems to be a pattern of harassment by Michele Nuanez.
This is an adjustment to the prior review. Please understand Jordan is still five stars.
On May 30th, 2018, my day off, I entered the gym and was informed by the manager Michele Nuanez that an employee accused me of actively continuing personal training in Mountainside. I have been there since late December, and am far too busy with my full time tech job, 5 rental properties, my Masters in Digital Forensics, and my son, to train anyone against the policies of the gym. This could have been avoided, but the manager did not bother to check the cameras for the employees accusations, before informing me that someone told her I was training someone. I asked her if she checked the cameras, and she stated no. She said she was just learning.
The manager Michele Nuanez would not disclose the employees name or the video from the security cameras in question. I was pretty heated, because my time is short, and I want to lift heavy and get out. On my way out, I asked the manager Michele Nuanez if she had checked the cameras; she stated that she did not want to discuss it. I asked for the owner, Tom Hatten's email and phone but she refused to provide it; she gave me the "COO" Mario A.s email address. He failed to call me within 30 hours after I sent him an email. I then received an email that Michele Nuanez had canceled my membership, without responding to my request that she show me proof of me "training" someone (never happened"). It appears that Tom Hatten allows Mountainside managers to accuse customers with no proof, then covers for them by canceling their membership. Definitely think twice about joining, I had to notify my legal counsel yesterday as this seems to be a pattern of harassment by Michele Nuanez.
I have absolutely no idea what everyone is complaining about. This is a great, locally owned chain of gyms which caters to a wide variety of needs. Whether you're lifting, doing cardio, taking classes, or using machines I've had a positive experience 99% of the time I've gone. Yes the internet connection is shaky but this is a great service, especially at a relatively low price point.
I have absolutely no idea what everyone is complaining about. This is a great, locally owned chain of gyms which caters to a wide variety of needs. Whether you're lifting, doing cardio, taking classes, or using machines I've had a positive experience 99% of the time I've gone. Yes the internet connection is shaky but this is a great service, especially at a relatively low price point.
If you're considering becoming a member, or are a senior staff member, please take the time to read my full review, thank you.
It's an okay gym, with no specialized equipment for any sports in particular. They would do better if half the gym wasn't filled with treadmills, and it had 2 or 3 quality bars that weren't bent. You're certainly not getting your moneys worth for the large monthly membership fee. Onto my points to explain the review.
1. There is always atleast one piece of equipment that is out of order, and they take their sweet time fixing it.
2. Half of the bars are bent, as a result of them not being of any quality.
3. The equipment that is operable is usually filthy, and reeks of "dude".
4. I don't think I've ever seen an employee cleaning. Particularly when it comes to the bathroom
5. Mountainside sells itself as a "Luxury Gym" with luxuries such as a steam room/dry sauna, and towel service. Let's begin explaining why this is a negative.
6. The tiny steam room which can only comfortably fit 3 men is infested with mold in any which corner you look in. It's a great reminder to always wear shower shoes!
7. The towel baskets almost always seem to be empty, and remain empty until right when I'm leaving to go home.
8. The employees always seem bored, and unmotivated to do work. I suspect it's because they're under paid, and managed poorly.
9. The open space in the group fitness room is much appreciated... When it's not occupied by middle aged women doing Zumba. Which it always is lol
10. Almost all of the most active personal trainers are in awful shape, have bad posture and have their clients doing silly exercises that a professional athlete would probably never consider.
11. The free WiFi that's advertised has never worked for me. I had a membership there for 8 months.
The internet is the worst, down 9/10 times I've been to this location. Connected, no internet. So tired of it. Makes for a lame workout.
Lots of space. Very quiet off hours. Nice staff. Clean facilities.
Just returned from Team USA bike racing in Europe and South Africa, so great to be back to my workouts at MountainSide Fitness. As always the team at MountainSide welcomed me back and were incredibly excited. The new workout areas rock, and many members approached me to say how much they were impressed and inspired by my intensity. I love this place!
Awesome gym with nice amenities. They offer a free trial so you can check it out. The staff doesn't pressure you when you're getting more info and doing the free trial, unlike some other gyms where the staff is extremely overbearing.
Just returned from bicycle racing in Europe and South Africa, and got back to my workouts at MountainSide Fitness. As always the team at MountainSide welcomed be back and were incredibly excited. The new workout areas rock, and some members approached me to say how much they were impressed and inspired by my intensity. I love this place!
Very clean and updated facility. WiFi is terrible. The cross-fitters have taken over every freakin' corner of this place. When classes are not in session, you will find the rooms full of grunting plankers. I do love the yoga classes and instructors! I'd give 5 stars if the WiFi was better and if I could only find a spot to quietly do abs without an audience.
Please fix your wifi. I've been coming here over 2 years and still works less than 50% of the time. Otherwise a decent relatively clean gym with newer equipment.
Awesome gym with nice amenities. They offer a free trial so you can check it out. The staff doesn't pressure you when you're getting more info and doing the free trial, unlike some other gyms where the staff is extremely overbearing.
