Susan Elizabeth Marie
October 19, 2017 10:32
Wow, talk about a brand that's doing it wrong. I was a Lifetime Fitness member for several years, at their Tempe and then later Scottsdale locations. I had always had good experiences there, with the exception of annoyance at some of their marketing tactics ("we're giving you this 'free' magazine with your membership, except after 6 months you have to go and manually opt out or we just start charging you for it"), and a drip email system that is impossible to unsubscribe from. Anyhow, I have heard good things about the Lifepower classes lately. When I checked out the website it misleads you to believe they offer a week trial pass (they do, but only at a location in MN). Aside from that, the pricing info on the website is incorrect. I went into Lifepower at Pima Crossing to inquire about membership/package options and I was shocked at how unbelievably rude the staff member at the front desk was. She was so cold, condescending and unhelpful I could hardly get out of there fast enough. I was considering possibly dropping my current gym membership to pick up a much more expensive Lifetime/Lifepower membership...not anymore, nor will I recommend it. Excellent job at not earning business via terrible customer service.