Reviews

Rated 4.0/5 based on 34 customer reviews.
March 10, 2020 23:43

Friendly staff .. free wifi but not all area..

February 25, 2020 21:06

After having my membership for well over a year and not utilizing it, I decided to come in to the gym and cancel my membership. But the type of greeting and the personality I was met with at the front counter was amazing! Kendra's kind spirit and enthusiasm made it a lot easier to decide to stay! She has always shown so much interest in everybody's experience at the gym, which is not usually the type of passionate personality you see working at the gym. Thank you Kendra for making my experience and my friends experience that much more personable!

January 29, 2020 10:56

Friendly staff...always available to assist. All new cardio equipment to boot! Great location with easy parking. Nice makeover...very well maintained and clean. Highly recommended.

January 10, 2020 15:26

I love how clean and nice the staff are. They respect everyone that come in and understands. I love my trainer, William. He motivates you and helps you get up to the next level. He doesn't give up on you and hes very respectful.

January 9, 2020 19:38

Staff is 50/50. Half the time I walk in nobody is at the counter to scan my card, answer the phone, anything. When they do stroll over they seem more concerned with how they look rather than doing any actual work... The other half, staff if great. They greet you and say goodbye and seem to actually care about their customers. One guy in particular is always on his game.

September 4, 2018 15:06

Fantastic facility. Wonderful staff. Hasam is fantastic and all the rest of the staff (especially Hope) we're all very attentive and friendly. Cleanest Planet Fitness i ever been to.

September 4, 2018 15:06

Fantastic facility. Wonderful staff. Hasam is fantastic and all the rest of the staff (especially Hope) we're all very attentive and friendly. Cleanest Planet Fitness i ever been to.

August 15, 2018 00:39

Black card perks are very limited. The free t shirt is a rough sandpaper like cotton...generic the kind you find at bargain stores in 3rd world countries.
Cooler drinks that have half off are only pf water...everything else is way over priced.

Unlimited use of machine...means not the same day. Such as massage bed...

Aside from that...the only real perk is being able to bring a friend...that's it.

August 15, 2018 00:39

Black card perks are very limited. The free t shirt is a rough sandpaper like cotton...generic the kind you find at bargain stores in 3rd world countries.
Cooler drinks that have half off are only pf water...everything else is way over priced.

Unlimited use of machine...means not the same day. Such as massage bed...

Aside from that...the only real perk is being able to bring a friend...that's it.

August 13, 2018 18:24

A nice place. There are always equipment available. The attendees are respectful. The staff always seem a little snooty or too busy to help though.

August 10, 2018 03:05

I have been to several different Planet Fitness in the Phoenix area and I have to say my Membership is well worth the price. The Staff is always so friendly and always available to help you get a good work out and teach you the proper ways of using every piece of equipment they have. The bathroom, locker room and showers are always clean and well stocked. They are true about their motto, "Judgement Free Zone"

August 10, 2018 03:05

I have been to several different Planet Fitness in the Phoenix area and I have to say my Membership is well worth the price. The Staff is always so friendly and always available to help you get a good work out and teach you the proper ways of using every piece of equipment they have. The bathroom, locker room and showers are always clean and well stocked. They are true about their motto, "Judgement Free Zone"

July 25, 2018 21:49

I love this location! For a long while I would go early in the morning and have the whole gym to myself. Sadly, that's not the case any more, but I still love this place. Always clean and the staff is alway friendly and courteous. People here are also nice. I wish they had heavier dumbells and some free weigh barbells as opposed to strictly Smith machines, but that's probably a corporate issue. Still, a great gym!

July 25, 2018 21:49

I love this location! For a long while I would go early in the morning and have the whole gym to myself. Sadly, that's not the case any more, but I still love this place. Always clean and the staff is alway friendly and courteous. People here are also nice. I wish they had heavier dumbells and some free weigh barbells as opposed to strictly Smith machines, but that's probably a corporate issue. Still, a great gym!

July 13, 2018 02:57

This Gym is great, always clean and the staff is friendly and helpful. It is always the right amount of full, busy but I don't have to wait to use equipment. I would give it 5 stars if there was any way to avoid watching the news...I am going to the gym to relax and destress and there is no escape from multiple news stations playing.

July 12, 2018 02:28

Excellent price options are very affordable and economical.. Tthey also include some amazing bicycle equipment I know I haven't been getting

July 1, 2018 15:33

I am so done with Planet Fitness. I was going to end my membership and noticed on my bank account that I was charged a fee of almost double what I pay for the membership. I called to get clarification of the charge and they tell me It's an annual fee and in the contract. I asked the employee on the phone if I cancelled my membership, I could get my money back (because I could not continue going there anyway because I am moving)..He said no. So i now I have to pay an annual fee to gym I am not going to go to anymore. This employee was very rude on the phone, not apologetic for the inconvenience. He just seemed annoyed I called. I asked to speak to the manager and he told me there was no manager in at all and to call back tomorrow. So no one is in charge at all.
I called my bank to dispute it, which they could do but I would have to replace my cards. Way too much of a hassle. So I guess I'm just out $40.
To top it off, I am out of town for the weekend and can't go in to cancel or get this resolved with a manager.

Actually review of the gym:

On another note, they make you pay $5 for goggles to tan eveytime (most places include them). The do not have a scale in the bathroom. No pool. No classes for training available. The discount on items for sale in the gym is a joke. They hardly have anything in the first place to purchase. The machines are old and have plug ins for headset (usually broken) to watch the tiny TV's on the wall...

The employees always seem to be in a bad mood. I can only remember one time having a pleasant experience with a lady who worked the front.

I will not recommend this place to anyone. Too much of a combination of bad service and not that great equipment. I can go anywhere else the price is honestly a few $$ cheaper than la fitness..

June 21, 2018 20:46

I work all over the valley, so access to multiple gyms is great ... with few exceptionsthe standards of service and cleanliness are uniform, and being able to use the hydro beds after a workout is awesome

June 18, 2018 15:53

Great atmosphere! Nice staff, well priced and clean environment

June 6, 2018 14:14

I have been coming to this gym for a few months now, so I thought I would leave a well deserved positive review with some of my experience going.

Getting in better shape is something that I have been meaning to do for a long time.(as I'm sure a lot of people are meaning to as well) I'm not the most self-confident person in the world by a long shot, I usually avoid being around a larger number of people. The biggest reason I would struggle in the past is because I just always have had a large amount of anxiety about going to the gym and doing a routine around other people since it makes me uncomfortable. I had a friend move in with me from Minnesota who encouraged me to start going, and so we finally went and signed up.

The fears I had about going and being around other people quickly dissipated; the atmosphere made me feel comfortable, and the staff have always been extremely kind and friendly. After a while of coming, me and my friend always use that Total Body thing. Quite a lot, the staff usually already prepare it for us because we do it every time we come in, which I think has always been really awesome and amazing of them to do that. If I do have a bad day, or I'm not really feeling the best, going to this gym brightens my mood and helps out a lot, I actually feel comfortable going there and doing my routine. I have never had any trouble, and the place is kept clean very well.

About 15 weeks of going now, a lot of my effort there has been really starting to pay off and show; I've shed off more than 30 pounds of bodyfat, and more than 4 inches on the waist;

So I just would really like to just say, thank you guys.
Thank you guys for keeping my spirits up to keep going. Whoever manages this gym is just extremely incredible, and all of the staff are wonderful.
This gym has changed my life for the better, and I look forward to going back even later today after work, and many more after. You guys are the best.

June 6, 2018 14:14

I have been coming to this gym for a few months now, so I thought I would leave a well deserved positive review with some of my experience going.

Getting in better shape is something that I have been meaning to do for a long time.(as I'm sure a lot of people are meaning to as well) I'm not the most self-confident person in the world by a long shot, I usually avoid being around a larger number of people. The biggest reason I would struggle in the past is because I just always have had a large amount of anxiety about going to the gym and doing a routine around other people since it makes me uncomfortable. I had a friend move in with me from Minnesota who encouraged me to start going, and so we finally went and signed up.

The fears I had about going and being around other people quickly dissipated; the atmosphere made me feel comfortable, and the staff have always been extremely kind and friendly. After a while of coming, me and my friend always use that Total Body thing. Quite a lot, the staff usually already prepare it for us because we do it every time we come in, which I think has always been really awesome and amazing of them to do that. If I do have a bad day, or I'm not really feeling the best, going to this gym brightens my mood and helps out a lot, I actually feel comfortable going there and doing my routine. I have never had any trouble, and the place is kept clean very well.

About 15 weeks of going now, a lot of my effort there has been really starting to pay off and show; I've shed off more than 30 pounds of bodyfat, and more than 4 inches on the waist;

So I just would really like to just say, thank you guys.
Thank you guys for keeping my spirits up to keep going. Whoever manages this gym is just extremely incredible, and all of the staff are wonderful.
This gym has changed my life for the better, and I look forward to going back even later today after work, and many more after. You guys are the best.

May 22, 2018 05:19

The staff is super friendly and helpful. Everyone is also really chill about everything. The machines very and there's something for everyone

May 7, 2018 01:34

This particular planet fitness location (Southern and McClintock) in Tempe is the absolute worst gym that I have ever been to. This location is poorly mismanaged, by leaving only one employee behind the front desk to work at night and most of the time he is not available to help members. This African American weekend night shift employee is hostile, racist, and abusive towards members, and he should not be left alone unsupervised. Do not go to this location, unless you want to deal with PF employees who try to pick fights and argue with their active members. I have been a member at planet fitness for over five years. I have been to several PF locations across the country (I have the premium black card membership). Most PF employees at OTHER locations seem to be decent people and are also pleasant employees. Stay away from the location on Southern and McClintock.

May 5, 2018 17:42

Clean, lots of equipment and diverse people. Great location at 60 and 101

April 29, 2018 23:30

Lots of purple everywhere :) The facility is clean, especially with hotter weather in the Phoenix are, it was nice and cool and well ventilated with fans. There were not that many people there so no issues with crowding and waiting for a machine to be available.

April 11, 2018 21:16

I have been going to Planet Fitness since 2016 This Planet Fitness has to be the most horrible Abomination on the face of the Earth. The staff is a bunch of ignorant college students and when I asked for a tanning bed they all said what is that 6 people working behind the counter and they started making fun of me saying that I didn't know what they were called then they all started joking and totally making fun of me in front of everyone all six of them Planet Fitness is supposed to be a safe place to go these people should all be fired to treat a customer who is a VIP member like this is an abomination

March 21, 2018 01:35

Chilled place to work out. No bench press. Smith machines instead. Tons of cardio equipment.

January 31, 2018 19:40

Nice gym, but I can never get access to the Wi-Fi though.

January 18, 2018 01:48

Super helpful staff! They also have the best Total Body Enhancement machine. Try it, you can't go wrong!

January 4, 2018 01:57

The manager of this Planet Fitness is awesome, I think he opened up the Mesa store maybe another store he's just very personable they should all comfortable and a all around good guy

December 3, 2017 03:04

Not a great gym if you are not overweight. This club has more ridiculous rules then any I've belonged to. I wanted to weigh in and see where my weight was. Well there is not a scale in this gym. They don't believe in them. I'm under contract so when I finish out I'll be headed to EOS where I feel more comfortable.

October 19, 2017 10:27

it's a nice clean gym, but it's always packed. wish they had more weights options but you can't beat it for the price.

October 19, 2017 10:27

Staff is very helpful and friendly. Generally there is no wait time for the machines!

October 19, 2017 10:27

Recently joined this gym. It's very clean and quiet and the staff is wonderful. Very happy to spend each morning here.

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