Mary Wagoner
September 6, 2018 20:52
OWE ME $2,468. DO NOT GO HERE. HORRIBLE CUSTOMER SERVICE.
After being a faithful member from Feb 2017-Dec 2017 and spending $1,531.15 during that time, I was assured that once my "deal" that they "went through hoops" to get me expired, I would have to re-sign up and cancellation would occur on it's own. I did not plan on returning due to a change in job schedule. Fast foward 9 months (the credit card on file was one I do not use or check often- yes, I should have) and club pilates had not only continued to charge me $124/mo (the "deal") but also added a $169/mo. TOTAL $2,468! I called immediately to get this rectified. Stacy the manager pulls no weight ("I wasn't the GM at the time" "the front desk girl who told you it was canceled is no longer with the company" and doesn't care about customer service and the owner, Bill, won't take my call. In fact, they wouldn't even give me his number. Still waiting for an email response...