Aaron Nicholson
October 19, 2017 10:23
If I could rate this store less than a star, I would. My girlfriend -- Miranda -- and I do not mind the product because we know the prices are high and we enter the store expecting that. What my girlfriend did not enter the store expecting was utter disrespect, blatant and unwarranted push back and an insurmountable amount of unprofessionalism and borderline discrimination shown by the manager at this location. Miranda was followed throughout the store, as security often does when they suspect someone is stealing. Once Miranda was done shopping, the manager was reluctant to take Miranda's money because "she didn't feel comfortable taking her money", though the machine at the store determined the bills were real. When Miranda asked for a box to hold the clothing set that Miranda had gotten as a gift for her mother for Mother's Day, the manager denied that she was getting a clothing set as a gift and, again, was incredibly reluctant to provide one for Miranda. To make matters worse, the manager did this in front of her employees and other customers. Neither Miranda, nor I, appreciate the disrespect and accusatory implications set forth by the manager of this store. Then, to top it all off, when asked, the manager did not provide her name because, "she didn't feel comfortable giving it out".
Prior to this experience, we had never had a bad experience with Lululemon (outside of a lost pair of leggings at the fault of UPS, not Lululemon). However, as a result of this experience, we will never shop at this location again, if we even decide to shop at Lululemon ever again.