Johnny John
October 19, 2017 10:22
Front staff is awful , very inexperienced and don't know who a customer is, what they need, etc.
you cant get a pool lane for a least 30 minutes after getting there, while the opposite end of the pool is unused. Get another life guard, it is not that hard of a thought process to manage a pool.
there are too many tournament clogging the racket ball courts, so you can never get one to play.
too many basketball tournaments so there is never a place just to shoot baskets.
take one of the front desk clerks , train them as a lifeguard and open the other end of the pool.
offer some kind of classes in the evening so people can actually attend them.
make the place better, instead of the staff just standing around doing unproductive things.......give them an active role to help the clients.....not just robots that cannot answer a simple question.
it is a multiple million dollar facility, run it like one!!!!!!!