| Tue | 04:00 am -12:00 am |
| Wed | 04:00 am -12:00 am |
| Thu | 04:00 am -12:00 am |
| Fri | 04:00 am -12:00 am |
| Sat | 06:00 am -08:00 pm |
| Sun | 06:00 am -08:00 pm |
One of the best gyms in downtown Phoenix. Recently joined after leaving the YMCA- the Y was becoming to overpriced for outdated equipment. I'm paying 29.99 a month for the best package they have. Early mornings & evenings after 7 are best. Between 4-6 are the busiest.
Shady charges. I got a billion offers to start up a membership with the one I chose being 20 cents to start and 30 days free. So I read into the fine print and it stated that at 14 days you'd be charged 49 for annual whatever fee, I accepted that and started the membership.
Like clockwork I was charged after 14 days. A whopping 70 bucks. Clearly charging me for a month's services after just 14 days. I live very paycheck to paycheck and this unforseen expense just took nearly half my food budget for the week. This wasn't what I agreed to. The warnings about pricing are real, someone with a lot of money may not notice but this kind of thing cripples me and takes me hopes of obtaining my fitness goals and crushes them.
I'll likely go with LA fitness as I get a discount through work. I really love the facility and staff I've come into contact with. It's a shame.
Lots of machines but needed to be maintained. For example of the three bikes on the gym floor one was missing a seat adjustment knob, one had a foot cage on the left and a pedal on the right, and only one bike was actually usable. Locker room and steam room were not maintained.
You're gonna forget to validate your parking and end up paying an extra $8 just to leave, trust me. Also, this eos isn't 24 hours. With that said, it is one of the nicer EOSs.
You get 3 hour parking and everything about the area is beautiful and great. There is nothing quite like it. You have to just come see it for yourself
If I could give zero stars, I would. Called to cancel membership numerous times and was told it was taken care of but they were still charging me. Nicale Flowers had me sign up for a 14 day free trial and advised to call and cancel in 5 days if I wasn't happy. Yet I was charged more than once. Then finally got told I needed to call ABC Financial to cancel. I called them and they still wanted to charge me an additional month even though I explained it all to them. Had to call my bank and block their pulls because they kept trying to take. Worst experience ever and they have still yet to leave me alone even though I cancelled the "correct" way now apparently. Never let them get your card info especially for trials... All a lie and fake. Reps can't even admit they did something wrong!
LOVE LOVE LOVE THIS GYM! It is so friendly and easy to fit in. For a low price you get good quality
Refuse to give them 5 stars until they get punching bags. Otherwise I really like this place, even though it's super crowded during peak hours. If you don't like crowds show up at 1pm or 9pm, otherwise you just have to be patient. Still worth it in my opinion.
Refuse to give them 5 stars until they get punching bags. Otherwise I really like this place, even though it's super crowded during peak hours. If you don't like crowds show up at 1pm or 9pm, otherwise you just have to be patient. Still worth it in my opinion.
Don't ever park in their garage. Even if you work in the same area they will be rude to you and charge you large fees for parking here. Its insane that someone would work a long hard shift and forced to pay $28. Half of the garage staff is very rude about it. When you try and get a monthly pass they say come back later everytime. Place is owned by money hungry capitalists. Stay away
Don't ever park in their garage. Even if you work in the same area they will be rude to you and charge you large fees for parking here. Its insane that someone would work a long hard shift and forced to pay $28. Half of the garage staff is very rude about it. When you try and get a monthly pass they say come back later everytime. Place is owned by money hungry capitalists. Stay away
it is always ridiculously hot at this location. I've been to the west valley locations, the east valley locations and none of them are this hot. I understand that it's a gym and you're there to sweat but geez, if you pass out due to heat stroke before you get your cardio in it's not much use. it's just very odd that it's so hot in here and they have a very extensive visible ventilation system....
it is always ridiculously hot at this location. I've been to the west valley locations, the east valley locations and none of them are this hot. I understand that it's a gym and you're there to sweat but geez, if you pass out due to heat stroke before you get your cardio in it's not much use. it's just very odd that it's so hot in here and they have a very extensive visible ventilation system....
Great place but no free parking here.. Eos charges $5 for them to pay your parking each day. Downtown phoenix area only.
Love coming here and doing my daily needs of working out. The staff member is very helpful and also provides daily facts how to keep your body active and healthy.
Update: 6/22/18
Since I was quick to update when things went wrong, I must update what went right, thanks to make ager "Jay".
Early Monday morning (6/11/18), I received a voicemail from Jay addressing my complaint from over the weekend. He explain where the mistake was made (on my part and EOS's part) and he also let me know steps he took fix the matter, as well as things I could do to ensure I did my part in the future.
I was busy and did not call back, but the next day he called again trying to reach me. I did not make it up there until Thursday, and he was there to help me remain calm as he explained what was done and what would be done.
In that I was satisfied, an because of that I am putting back on two stars for effort on behalf of EOS on their manager Jay for customer service and the ability to maintain customer relationship.
Update: 6/9/18
Go to LA Fitness. Do not ever give them your checking account or debit card info. Pay cash. I have been having payment issue ever since I went to EOS.
On Thursday I finally was told they have monthly payments, and when asked before, I was told they did not. I asked for them to put me on the monthly plan, waive the fee, which he said was already waived. I paid for my account and brought it up to date. I also asked if I could pay for the month ahead and was told I had to wait until the end of the month since an additional fee for annual membership would be taken out. Then yesterday, they randomly took out $10.00. I called a little after 8 and someone lady answered. I asked her why was the $10 taken out. She never checked asked for my info and said " I can not waive late fees, you have to call back on Monday sine that was when managers are here. I said to her "you were not listening. Listening is a skill. I simply want to know why was $10 taken out of my account." Before I could finish my sentence she cuts me off and finally asks for my number. I told her never mind I'll go there on person. Her rudeness was despicable!
I checked my other checking account this morning, as I do daily, and EOS has taken out an additional $37 out of my other checking account! I called right away and spoke to a much sweeter young lady (as angry as I was, she remained calm and professional whoever she was and she answered all my questions). She said here was a reversal fee, plus late charge but she does not see $10, while I am seeing it.
At this point, I never want anything to do with this place. I should not have to wait until Monday to see a manager and they are ridiculously using a third party that makes great effort to rack up charges on a customer. They count on it that is why hey push bi-weekly and some have lied that here is no monthly.
I had LA fitness for 3 years in Illinois, and never had a single problem, and they have a Grace period and I do think they charge a late fee. Never had one!
At LA fitness, you pay for that in advance so you cancel when you want with no extra fees.
The only reason I chose this place, is because it is close to work and they had a deal...with my job. To cancel my membership, I have to give a 30 day notice to EOS or I risk extra fees. Im absolutely disgusted with this EOS!
The staff is still awesome, place still clean, and they did some construction work the last time I visited. It's still convenient as far as location, but I'm going to LA Fitness moving forward once I give them my 30 day notice!
Original post:
Affordable, convenient, and a little small location. But it has the basic plus some machines inside.
I find it to be rather clean and not so busy between 1&3pm. Lunch time seems busiest.
Customer service is great and the staff are friendly.
One star removed for late charge.
Also, a little annoyed with a particular gym trainer. He put pressure for me to accept service I am not interested in.
Update: 6/9/18
Go to LA Fitness. Do not ever give them your checking account or debit card info. Pay cash. I have been having payment issue ever since I went to EOS.
On Thursday I finally was told they have monthly payments, and when asked before, I was told they did not. I asked for them to put me on the monthly plan, waive the fee, which he said was already waived. I paid for my account and brought it up to date. I also asked if I could pay for the month ahead and was told I had to wait until the end of the month since an additional fee for annual membership would be taken out. Then yesterday, they randomly took out $10.00. I called a little after 8 and someone lady answered. I asked her why was the $10 taken out. She never checked asked for my info and said " I can not waive late fees, you have to call back on Monday sine that was when managers are here. I said to her "you were not listening. Listening is a skill. I simply want to know why was $10 taken out of my account." Before I could finish my sentence she cuts me off and finally asks for my number. I told her never mind I'll go there on person. Her rudeness was despicable!
I checked my other checking account this morning, as I do daily, and EOS has taken out an additional $37 out of my other checking account! I called right away and spoke to a much sweeter young lady (as angry as I was, she remained calm and professional whoever she was and she answered all my questions). She said here was a reversal fee, plus late charge but she does not see $10, while I am seeing it.
At this point, I never want anything to do with this place. I should not have to wait until Monday to see a manager and they are ridiculously using a third party that makes great effort to rack up charges on a customer. They count on it that is why hey push bi-weekly and some have lied that here is no monthly.
I had LA fitness for 3 years in Illinois, and never had a single problem, and they have a Grace period and I do think they charge a late fee. Never had one!
At LA fitness, you pay for that in advance so you cancel when you want with no extra fees.
The only reason I chose this place, is because it is close to work and they had a deal...with my job. To cancel my membership, I have to give a 30 day notice to EOS or I risk extra fees. Im absolutely disgusted with this EOS!
The staff is still awesome, place still clean, and they did some construction work the last time I visited. It's still convenient as far as location, but I'm going to LA Fitness moving forward once I give them my 30 day notice!
Original post:
Affordable, convenient, and a little small location. But it has the basic plus some machines inside.
I find it to be rather clean and not so busy between 1&3pm. Lunch time seems busiest.
Customer service is great and the staff are friendly.
One star removed for late charge. If you miss a payment, they will retry the payment and one can end up with multiple charges (late fee & reversal fee- read contract carefully and/pay up for a month which you still can't do if there is still a fee) for one missed payment. They may consider waiving the fee which may not come back to your bank account, but as a credit on your account, so ask first.
Also, a little annoyed with a particular gym trainer. They offer one for free which I really did not want because I know how that can be and I like to workout alone with my music, not chitter chatter and I move really slow at the gym so I do not like to rush. I had gone the morning and cancelled the free training. I did not want to reschedule and I told him I did not want to but this trainer have a way of making you feel pressured. The next day I got there early and told him I do not want to train and was honest and upfront. This man came over to me within 15 minutes of my workout and told me loudly infrot of all those people all I was doing wrong. How embarrassing! I let him know from that point on, to leave me to myself. He had no right to do that.
I absolutely love their wet sauna with oils. It's always the best part of the end of my workout. I love that when I workout I have a beautiful view of the city of Phoenix
I absolutely love their wet sauna with oils. It's always the best part of the end of my workout. I love that when I workout I have a beautiful view of the city of Phoenix
Nice gym. Good location friendly staff. Some of the equipment is a bit dated. Looking for a Jacobs ladder or Adaptive motion trainer.
Affordable, convenient, and a little small location. But it has the basic plus some machines inside.
I find it to be rather clean and not so busy between 1&3pm. Lunch time seems busiest.
Customer service is great and the staff are friendly.
One star for late charge. If you miss a payment, they will retry the payment and one can end up with multiple charges (late fee & reversal fee- read contract carefully and/pay up for a month) for one missed payment.
They may consider waiving the fee which may not come back to your bank account, but seriously e as a credit on your accound, so ask before getting upset.
I found this place very adequate. Didn't see any homeless people, and the machines and weights were organized. Got a great work out in and a nice steam to top it off.
One star is a generous review. I went to this location for close to a year and i have never been more disappointed with a gym. For a small budget gym, it is to be expected that they wouldn't have all the equipment at a standard gym, but what really sets this location apart is the brash rudeness of the upper management. I have never encountered a gym that's management is not only insulting but demeaning towards its members, and i don't know where the current manager, Jay, got this idea, but this chain has forever lost my business.
Clean facility, friendly staff. The girls in the daycare are great! Prices for PT made me a bit apprehensive but I caved. Marco is the best at motivating his clients!
Awesome facility. It is very clean huge tremendous amount of equipment.
This is the only location that's not open 24 hours. I would probably get a better workout in the mornings And not enough equipment to choose from to workout
I've been here once. The gym seems alright. I did not see any homeless people inside(in response to some of the other comments below). There's a decent variety of equipment. However the quantity could be better. I only saw 1 leg press and maybe 2 or 3 bench presses. I also didn't see a TRX section. It would be great if they can step it up a little and put a climbing rope and hang some still rings.
Overall the gym has a great location, it's affordable and can provide most people with a proper workout.
The staff here is a joke. I am calling out James, for being one thee most unprofessional people I have met in a long time and its a damn dirty gym.
If I could give ZERO no stars I would.
If you I get the run around when attempting to simply cancel my membership, then as a company you've failed.
No one even attempted to ask why or offer a alternative/discount, they simply kept increasing y bill until I'd finally reached the threshold required to make it to their collections dept, only to get the run around once again.
It's not enough to sue (I'd lose money and they know this), but I'm sure with enough people saying the same thing , the word will get out and your scam will be no more.
Fraudulently charged my debit card and did not provide contract. Got the run around that "all our sales guys have left" when I called to dispute and cancel. Had to call my bank and stop payment on my end. Beware folks -- this is a classic old-school gym scheme that is designed to rip unsuspecting people off.
Really cool movie screening room where you can do your cardio. Very crowded and small. Clean and over all okay gym nothing too impressive.
Trying to get something accomplished or having someone call you back is next to impossible. Their billing service is atrocious and doesn't have a clue what is going on. They are quick to take your money and overcharge you but have no idea what is going on when it comes to refunding your money. The showers are also FILTHY.
If I could give ZERO no stars I would.
If you I get the run around when attempting to simply cancel my membership, then as a company you've failed.
No one even attempted to ask why or offer a alternative/discount, they simply kept increasing y bill until I'd finally reached the threshold required to make it to their collections dept, only to get the run around once again.
It's not enough to sue (I'd lose money and they know this), but I'm sure with enough people saying the same thing , the word will get out and your scam will be no more.
