A Google User
August 11, 2018 13:33
I have been an LA Fitness member since the mid-2000's, and I have been regularly coming to this Laveen location for about six years. This is one of the worst branches in the chain/franchise/whatever. I have four overall complaints.
(1) They don't keep up on cleaning and restocking. I will come in on Saturday morning right when they open, and there are dirty paper towels in the machine cupholders that were clearly there from the night before. On Sunday morning, they'll still be there, along with used smoothie sample cups. Dust balls line the racquetball rooms for up to a week. Once, there was blood on the racquetball glass window for two weeks, even after I complained about it twice. Paper towel and soap dispensers will be empty all weekend, sometimes.
(2) frequent machine breakdown - Equipment that stops working will have paper notices on them for weeks. When there are only four stair climbers at the gym, one doesn't work at all, and one's TV is broken, it gets frustrating to have to rely on two and wait 3-6 weeks for repairs. The AC in the racquetball rooms also malfunctions several times a year, and then that takes weeks to fix.
(3) unreliable smoothie bar - Please don't boast that you have a smoothie bar when no one shows up to work there 1/4 of the time. The smoothie place NEVER opens up on time on Saturdays (sometimes - like today - being almost 3 hours late), is closed Sundays, and is vacant at random times during the weekday mornings. This is bad business...and it affects the workout efficacy of people who plan their gym routines around pre-workout shots and smoothie refuels.
(4) inconvenient hours - Other LA Fitness locations are open 24 hours. This one doesn't open until 5 on the weekdays, so people (like me) who have to be at work at 7 can't go to the gym in the mornings. On the weekends, they don't open until 8.
Honestly, I am considering looking into other gyms in the area.