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- Address:7333 W Thomas Rd Suite #78, Phoenix, AZ 85033
- Phone:(623) 344-0600
- Website:http://www.planetfitness.com/gyms/west-phoenix-az-198
- Rating:3.3
- Hours: 24 hours
Planet Fitness
Reviews
Rated 3.3/5 based on 32 customer reviews.
Tricia Silva
March 4, 2020 22:22
love it,clean, staff friendly I go morning an right after work when able being in an out is important definitely a no judgment zone love
Susie Alcaraz
February 22, 2020 19:40
I wish they could have given us a tour when we purchased our membership. Other than that we enjoy going!
Miranda Miles Rinehart
February 18, 2020 11:58
Have never worked so hard at a gym before, this place rocks!
Would definitely recommend this gym for anyone in the area.
AIAZBEK MUSTAKOV
February 15, 2020 20:31
Always good training session. Thank you planet fitness for easy and free passes around the country.
JC Espinoza
December 4, 2019 16:17
Usual A+ experience I have at every PF I've trained at , this one has been the biggest and nicest overall quality facility I've visited amongst PF. Best Gym Locker/Restrooms I've ever seen Haha
Ariana Monroy
October 1, 2018 10:03
Sunday night is definitely the best time to go , it was empty just how I like it the girl at the front desk very helpful only sad I didn't ask her name
Kaitlin Neises
September 24, 2018 02:59
This place is just terrible. No weight machines. Tons of ugly purple cardio equipment. Their trainers are a joke. They use this tiny little "circuit" area that's laughable really. They give people pizza candy and ice cream. This place legit was out of toilet paper for several days in a row. How gross. The equipment here has to be filthy. Most people don't clean off the equipment after using it. So glad EOS opened! Their gym is beautiful. Plus employees and other gym goers are extremely nice. Definitely sign up with them instead.
Ozzy Pena
August 17, 2018 15:02
I hate planet fitness, I came in to cancel my membership and their computers were down so one of their emplyoes would take care of it since I had to go over seas. Now that I get back I still see charges for a membership I have not used in over six months this is shameful. They have over drawn my account and now I'm left paying for thanks for nothing!!! DO NOT COME HERE TO GET MEMBERSHIP
A Google User
August 17, 2018 15:02
I hate planet fitness, I came in to cancel my membership and their computers were down so one of their emplyoes would take care of it since I had to go over seas. Now that I get back I still see charges for a membership I have not used in over six months this is shameful. They have over drawn my account and now I'm left paying for thanks for nothing!!! DO NOT COME HERE TO GET MEMBERSHIP
Sonny Ayala
August 3, 2018 11:51
This is hands down the worst Planet Fitness in Phoenix..its always ridiculously packed 7 days a week all day long..and 90% of people have gym etiquette whatsoever and the staff including the trainer whom is the only one i see walking around says absolutely nothing to the people that are doing some kind of yoga/slash social media workout in the place of the smith machine ..absolutely ridiculous, unfortunately its the only gym close to me and EoS doesn't open up till Sept 15th...please only smart people sign up for EoS
Teri Frost
July 25, 2018 05:31
24 hr gym with full body wnhancement booth, tanning booths &hydra massauge chairs & beds for black card memberships ($20 a month membership). That membership also inclides $1 down & bring a friend for free every visit benefits.
Sunny In Az
July 5, 2018 22:44
No toilet paper at all in the locker room.. Seriously? Worked out as a guest and nope nope wont join. So disgusting.. When i went to the front desk they said they been out for a few days now, smh.. Handing out 1 roll at a time only when someone asks for it
A Google User
June 18, 2018 09:50
This is now my home gym. The manager on duty was extremely nice and helpful. The lady behind the counter who assisted us was extremely knowledgeable and helpful as well!
KeMonte T. Wesson Sr.
June 18, 2018 09:50
This is now my home gym. The manager on duty was extremely nice and helpful. The lady behind the counter who assisted us was extremely knowledgeable and helpful as well!
Nick G
May 31, 2018 07:53
Very clean when I go and the employees are super nice and friendly thank goodness I have a black card member ship so I can come here all the time.
Brigette Burns
May 22, 2018 21:06
Love this gym! Lots of equipment for a great workout and the best part after my workout is getting to use the hydromassage tables and massage chairs. I also love that I can bring a guest with me every visit for free all for only 20 bucks a month!
Can't beat it
A Google User
May 22, 2018 21:06
Love this gym! Lots of equipment for a great workout and the best part after my workout is getting to use the hydromassage tables and massage chairs. I also love that I can bring a guest with me every visit for free all for only 20 bucks a month!
Can't beat it
Kalilah Evol
May 3, 2018 08:22
Someone i know that goes to this gym got his shoes stolen and planet fitness couldn't care less.in other stores wallets and credit cards have been stolen before and still no change. Im not ever interested in a company that cares so little for its costumers belongings. People watch your belongings. CUIDE SUS COSAS SE ESTAN ROBANDO COSAS DE LOS LOCKERS.
Jerry DaBess
April 29, 2018 15:15
I love Planet Fitness. This is a great working out atmosphere. The employees are very curteous and welcoming. Angie and Alexandra especially. They are always on duty and I can count on them to welcome me into the gym with a huge smile and the friendliest of friendly hellos one can get. They are always professional and knowledgable when it comes to their plans and rules of the gym. The trainer is also really good. Everytime he is available, I immediately ask him to train me because he is really good at what he does. I can expect to be sore the next day after a training session with him. This place is overall, a great place.
stephanie ramos
April 18, 2018 02:01
I've been coming to this location since it's closest to me. However, tonight my car got broken in to. I filled a police report and was informed by the officer that there have been car break in's a lot at this location. The people here are good which is why I gave it 3 stars but it's not worth getting my car broken into and will not be returning.
Daviel Cruz
April 6, 2018 17:06
The staff are very friendly they always greet you when you enter and always say goodbye when you leave. The only problem is that there are times when exercise machines do not work and they take a long time to repair them.
Mathew Irish
March 29, 2018 11:37
I hate these style treadmills. If you speed up then walk and then speed up again it won't go all the way to my speed and f++ks up my legs. I meditate and do my workout but these machines are the worst and end up hurting my legs when they don't do what's programmed. I do high intensity and my body is trained for what I do. If I don't get it the right way I will end up getting hurt and these machines do it to me every time
Shawn Frazer
March 24, 2018 08:40
I spoke with Anthony and he was very polite and professional. I had some concerns and he made sure all my questions were answered. I was very nervous before I spoke with Anthony and he helped relieve me of any of my doubts and insecurities. Thank you!
Antonio Almendarez
February 21, 2018 11:40
Dangerous gym! BEWARE!!! I ALWAYS notice bolts, screws, debris, and/or witness/experience spills from spray bottles which do not have the tops on securely and caise spills! This is not due to members, by the way, IN FACT, my gym buddy and I will wait for an employee to fill a bottle, then go amd test it to see if they are the ones causing this issue. What we found was 9 times out of 10, the employee are the ones causing the issue. When I discovered this, I told the manager, Anthony, and he rudely voiced it is not the employees fault and placed blame on members instead. When I attempted to explain to him that my gym partner and I had observed and could prove his allegation were extremely inaccurate, he asked us to leave the gym. When we denied him his unethical and unprofessional request, we turned away from him and attempted to continue with our workout and he had Ismael approach us and threaten us. Ismael was also extremely inappropriate and could be seen running across the gym to catch us, threatened to call police, all whilst causing another member to trip due to his unsafe running inside the gym. (([[ T O T H E O W N E R : INSTEAD OF WASTING TIME REPLYING TO THIS REVIEW, IT WOULD BE IN THE BEST INTEREST OF ALL IF YOU WOULD RESPOND MORE APPROPRIATELY TO THIS REVIEW BY ALLOCATING YOUR TIME ADDRESSING AND RESOLVING THIS ISSUES WITH THE STAFF AT THIS LOCATION.....EOS WILL BE OPENING UP SOON AND ITS LESS THAN A QUARTER MILE AWAY FROM THIS LOCATION...FIX THE ISSUES NOW BEFORE ITS TOO LATE AND YOU LOOSE MORE MEMBERS TO YOUR COMPETITION]])))
Fit Ness
February 15, 2018 06:57
Worst gym, full of disrespectful staff (with exception of a few), especially the manager, Anthony and Ismael, these two desperately need not interact with clients. On any given day you always find a group of employees upfront, not attending to the facility itself, hasseling members instead maintaining the gym and keeping it clean and safe. This facility is the most filthy and unsafe gym in southwest Phoenix. On multiple occassions I have witnessed components of the gyms' equipment fall off and remain laying around without being re-installed/repaired/replaced for weeks on end or not at all. EVERYTIME I have visited this Desert Sky Planet Fitness I have to organize the 360 area, struggle to locate a pair of free-weights in the dumbbell area, and even search high and low for a suitable bench (this not due to high traffic, but rather unwillingness from the employees to routinely maintain the facility) not to mention there are tripping hazards EVERYWHERE over something not put in its place, and the walls are more filthy than a houshold full of toddlers. Attempting to find resolution eith either of these items ix futile as the employees themselves behave so juvenile.
Elizabeth Quintana
February 13, 2018 00:20
Left Very disappointed with this place. if i could give a 0 i would. very very rude employee Ismael Rodriguez from the time we walked in he was rude to me and my guest he wasn't friendly or welcoming at all told me I belonged to a diff gym and I had to pay 5 dollars if I wanted to continue going their i asked him a question about the APP and rudely he shut me down saying he dont know anything aboutnthe APP. why was i told if I purchased the black card I can go where ever I wanted if that's not the case .the only reason I was going their was because one of my guest just joined and my other guest was getting ready to join sadly she was with me and decided not to after all she said she didn't wanna join where their was rude employees and felt like we were being attacked .no one ever told me I couldn't use the message chair with my guest he went in their again very rude demanding my card and as his storming out he said he would give me my keys on my way out .can't wait till my membership is up to cancel I will be going elsewhere where I'm treated with some respect and where their more welcoming .i will never again recommend anyone else to this place I'm sorry I recommend my friend . I was very embarrassed by the way I was treated in front of my guest ..I thought planet fitness was a no judge zone .clearly they don't live up to their name .
Angelica Rodriguez
February 1, 2018 23:02
Ever since Andrew and Ramiro left, this place has been a dump. The staff of this facility have taken a turn for the worse. They are always at the front desk talking. Using foul language with each other and even when talking to customers (even though the conversations are friendly, it is completely unprofessional and distasteful). Equipment is broken for weeks at a time. It's been over a month and two of the stairmasters are still broken. On one occasion a patron of the facility was grunting and throwing his weights all over the place, not reracking, and trying to get this other patron to max out on his weight in the rowing machine; the trainer was standing right there and didn't say a word. He was too busy chatting away with 5 other guys standing over a machine. When Andrew and Ramiro were in charge that garbage didn't fly. When Andrew and Ramiro were in charge the staff including Andrew and Ramiro were always wiping the machines down, the staff there now hardly does that. The only time I see them actually working is when the manager is around, which seems like hardly ever! The place is filthy, the locker rooms are full of trash. It is disappointing to say the least. I am waiting for the EOS to open down the street so I can switch gyms. The poor customer service and lack of attention for detail and for the rules have turned me off this facility for good. Another thing, I hardly ever see the manager or the assistant manager. Only purple shirts. I miss Andrew, Ramiro, and Jasmine. One last thing, I have been coming to this PF for almost 2 years, my experiences before the new management came in were great.
Linda Proby
January 22, 2018 17:14
They are holding it against me because I didn't use the service on a non contract. They want me to pay for services I didn't use. Don't trust the no contract. You will be held accountable every month. Until you cancel the non contract.
Alex Lopez
October 19, 2017 09:17
I came as a guest last week. The gym was pretty clean and the equipment was smooth. But I don't think I'd come back since the staff in the afternoon were really unprofessional. Curly headed girl and a guy wearing yellow were just cussing very loud the second we walked in with eachother. I didn't have my ID for the check in and they both made me feel like I was bothering them and the girl kind of tossed a clipboard and it slapped on the counter and they told me that I had to bring it next time or I can't come in anymore. Wow. Good thing I ain't even paying for this.
Dwight Roberts
October 19, 2017 09:17
Always clean looking machine are always available. There's sometimes a person watching videos on there phone while sitting at a machine. Its a little annoying
andrea starks
October 19, 2017 09:17
It's a great place to come and loose your desired weight. Personal trainers are optional but if you need help the staff is great with helping. They keep it very clean. Well worth the $10/month. Before this I would run outside at night because I got off to late and could afford the other gyms. There's no difference in work out equipment.
Ramon Hernandez
October 19, 2017 09:17
I usually go as a regular guest there all the time with my brothers wife and have remembered the staffs faces. i just totally remembered that chick named Minerva by looking at her review. I was sitting at the tables while I watched her verbally abuse the staff, talking over them, and all that. Don't think that guy did too much wrong considering what he had to deal with. Staff deserves all these stars. There should really be something about verbal abuse to customer service representatives. Since I work at a grocery store and get that all the time. But that was wild.