A Google User
December 3, 2015 16:38
Rude and unprofessional employees, that said that they need to educate their customers!
On Black Friday night, I went to this Lululemon store. As they had good deals, I had to wait in line for a while to get in and then I had to wait for more than 2 hours inside the store so my boyfriend and I could pay for the selected items. I want to mention that there were maybe 40-50 people totally in the line, and the size of the shop is pretty small.
After waiting there for an hour and a half, I decided to make a suggestion so we cut the waiting time, so I asked one employee if she could send another co-worker at the register that was not being used at all (there were 3 registers and only 2 cashiers). She replied with a bossy and mean attitude that they could not do that, because they had to educate us. I thought there was a misunderstanding and that I probably did not hear right, so I asked her to repeat. So, she replied again: "Yes, we have to educate you people". I shut up surprised how an employee whose job is folding clothes and cleaning the fitting rooms could educate a crowd of 50 people waiting nicely in line. I put aside the items I was planning to purchase and I sworn I would never enter a Lululemon store again. My boyfriend said that it wasn't the first time he got an attitude from a Lululemon employee.
As I have been working with people all my life, I always knew that I was working FOR people, so I had to help them, as opposed to be rude. And after all, I wonder what was the education that she could have provided to us, customers loving the brand and politely waiting in line for a good deal?