| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -09:00 pm |
| Sat | 06:00 am -08:00 pm |
| Sun | 06:00 am -08:00 pm |
I didn't use the gym classes enough and when I went to downgrade my membership they let me know that I had just been billed that day my membership fee. I asked if they could rebill at the new rate they said no. I spoke to the ops manager and she was unwilling to help in any way shape or form and for this reason I give it a 1 star review.
That's the best gym I've been to in years. I love working out there because I go at 6am every morning and am able to get in and out fast, not to busy. All the clients are very nice. Good group of people!!!
The gym itself is fine, been going here for a couple years. However during the summers they cheap out on AC and its miserably hot inside. Telling the staff to turn it down every time is like pulling teeth. I even asked a few other staff members in the past and they said it was a little warm, agreeing with me, but whoever is in charge there on a given day is reluctant to actually make a comfortable setting for customers. Like, what the hell am I paying for? To work out in a sauna? Gonna be moving to another gym within a week.
Everyone is so kind and supportive, generous and encouraging. They truly care about their clients' welfare and improvement more than over-charging and making money. I'm so thankful I found Smart Gym!
Great gym. Great staff. Clean and has everything one needs to be fit and sexy!
Great gym. Great staff. Clean and has everything one needs to be fit and sexy!
Excellent gym. Please people, mind your own business when working out so we can all enjoy the gym
Thanks
Excellent gym. Please people, mind your own business when working out so we can all enjoy the gym
Thanks
I was thinking about signing up for the XGT program and they signed me up and put it into there computer but there was one paper that I had to fill out to confirm that I was actually going to sign up for XGT, but anyways that same day my boyfriend and I were thinking over it and we couldn't afford it and he went back and told an employee that we didn't want to do the XGT and they said they'll fix it (we told about five employees). So Tyler ( the employee that signed us up) called and texted several times asking why I didn't want to do the XGT and I kept declining him and I told him I didn't want to do it, an he said I won't get charged for it just try it (I never did), so that was December 20 2017. On January 16 2018 (my birthday) my boyfriend got a notification from his bank saying we got charged for the XGT ($60) so we called that same day asking why we got charged for it and they said they'll fix it and it's January 29 2018 and the money never went back on my boyfriend bank account we asked them several times about it and they said it will be fixed. I just hope this doesn't happened to anyone else and hope the moneys in my boyfriend account by tomorrow.( I never got the money back) I'm just so sad this actually happened you know
Great gym, friendly and AWESOME staff, quick to handle any issues, would definitely recommend this gym! Wish they were open much later tho!
Great gym, friendly and AWESOME staff, quick to handle any issues, would definitely recommend this gym! Wish they were open much later tho!
And guess what! Continuing on from my post above, I open my credit card bill this month, and THEY ARE STILL CHARGING MY CARD...unbelievable. Even after speaking with their rep. approximately 5 times, who said I was all done, and that she will correct the issue. Wow, just wow....
UPDATE: 04/12/18
After posting this review I was contacted with in 24 hours to get this all st straighten out and I received a full refund. I am very pleased with the level of professionalism that I received and will take back the 1 star review. I really do love this gym and love the xgt classes. The coaches are wonderful as well, my favorite two are Brock and Steve, I highly recommend them and the class in general
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I really loved going to this gym it was fun and I learned a lot from their xgt class, but I had to cancel my membership in mid January since I had moved. I was told that I would be charged once more in February, but I am still being charged 40 dollars a month. I called to find out why this is happening, but after saying"I canceled my membership in January, but I am still being charged" the lady said "ugh" then immediately hung up the phone. I called back, but no one answered. This is very unprofessional.
Nice gym and not too crowded. Thank you Ixthel for always being so friendly and helpful.
Smart Gym is an awesome place to workout especially when the staff is nice. Especially Ixthel, she is very helpful and super friendly. A personality like hers is genuine and welcoming. Thank you for making us all feel comfortable.
Smart Gym is an awesome place to workout especially when the staff is nice. Especially Ixthel, she is very helpful and super friendly. A personality like hers is genuine and welcoming. Thank you for making us all feel comfortable.
I have had an incredibly bad experience at this gym. Let me start from the beginning. Was looking for a gym primarily for my wife. When I first came in I got the typical sales pitch, which I understand. Did not make a decision immediately, but returned a few days later and again met with Tyler, who first gave me a tour of the gym the previous visit. The "Deal" given to me by Tyler was a two for one, as I was so impressed with the class schedule that I wanted to join as well. He said, "He can do this just for me". Typical, you know how that goes. Anyway, it's explained to me that for the initiation fee it could be charged to my credit card, but for the membership, they would need a checking account or savings account number, along with the bank routing number. Immediately that sounded strange to me, but I went ahead and gave them the information a couple days later. Went against my instinct, as it seemed a bit shady. Should have went with my gut. Gave them a $5 initiation fee, along with the yearly one time fee of $40 on my credit card. I was told that once I give them my banking account number and routing number, there would be a pull of $79.99 per month. After the second month of membership, I see another $40 charge to my credit card, which again, was suppose to be a once per year fee. I tried to inquire about it, and no one had answers. Either the employees did not know, and always deferred back to Tyler or was told that they don't see that charge on the computer screen. Finally saw Tyler, and he said that he had "No time to help me right now, come back later." I asked when, what time, and he said "Later, or tomorrow, whenever". This is the type of unprofessional demeanor I saw from the beginning of my dealings with them. The following week I saw Tyler again, and he told me again something the effect that he doesn't have time to help me, he had to "check people in." Meanwhile there were other employees on hand to do simple check ins for members. Again, very unprofessional, disrespectful and you get the sense that once they sign you up, they don't care anymore. All about getting memberships/$$$ I guess. Very disrespectful, I can only imagine the amount of people they basically overcharge/fleece in this manner. Finally I had had enough, told them I wanted to cancel, they tried to talk me out of cancelling I said no. They said they could knock my membership down to $49.99 for two people per month, but at this point, I had received my third month of $40 per month charged on my credit card, on top of the $79.99 they were taking from my savings account. I was being double charged! Anyway, after canceling (which Tyler said he would "take care of for me"), I was told I have one more month to workout and then I'm done. Month goes by, and now I see the $49.99 pull from my account (which they offered me, and I said no to), AND $40 charged to my credit card. It was a nightmare, and took me all day to contact my credit card company and separate bank to explain the madness. Needless to say, they are super shady. It's a shame too, because they have a great facility, quality instructors, but are simply poorly managed. I am sure their are MANY people that don't check their monthly transactions on their credit cards/bank pulls, and are continuing to be taken advantage of by these guys. Shame. Next stop for me is the Better Business Bureau. Stay away folks....
I recently visited Smart Gym in hopes to join but Unfortunately it was a little out of the way for me, although I didn't join I wanted to talk about the amazing experience I had while I was there. I had called and scheduled an appointment with Pearl I think her name was, and so just want to say if you are thinking of Joining Smart Gym definitely see her, she was so professional in explaining what the Gym offeres and all the equipment witch I have never seen before, I am a very closed off person and she asked me questions in a way I didn't feel like she just wanted to sell me a membership, she even had me crying and it is really hard for me to open up to anyone, I really needed that, last but not least I wanted to say even though I did not join I have gotten two text messages from her just telling me not to give up on my goals and letting me know Smart Gym is here for me if I ever need anything. Thank you so much Pearl. What a great employee.
The place is cool and all but whenever you have a problem and tell them they say they will fix it but never do. I was charged for the xgt when we clearly told them no. I was charged for the xgt when we have told 3 different employees over a month and they still haven't fixed it. Even earlier this week I wanted to see what plan I had to my name and I was told to have the smart pass but when they decided to check they still had me under the xgt even after telling them for a month at least on six different occasions. Every time I go in to ask about the money they charged me or for anything they seem to just tell me anything to not deal with me. The gym is cool don't get me wrong but you have to be careful or they will take advantage of you is what I tell everyone I talk to who thinks about signing up for this gym.
I was thinking about signing up for the XGT program and they signed me up and put it into there computer but there was one paper that I had to fill out to confirm that I was actually going to sign up for XGT, but anyways that same day my boyfriend and I were thinking over it and we couldn't afford it and he went back and told an employee that we didn't want to do the XGT and they said they'll fix it (we told about five employees). So Tyler ( the employee that signed us up) called and texted several times asking why I didn't want to do the XGT and I kept declining him and I told him I didn't want to do it, an he said I won't get charged for it just try it (I never did), so that was December 20 2017. On January 16 2018 (my birthday) my boyfriend got a notification from his bank saying we got charged for the XGT ($60) so we called that same day asking why we got charged for it and they said they'll fix it and it's January 29 2018 and the money never went back on my boyfriend bank account we asked them several times about it and they said it will be fixed. I just hope this doesn't happened to anyone else and hope the moneys in my boyfriend account by tomorrow.
Went out of business elsewhere in the valley and sold all our contracts without our permission, also notified no one around Christmas. Merry Christmas, you no longer have a gym and you have to pay another entity
Nice, small, not crowded. The XGT class is awesome, and the coaches and trainers kick butt.
The general management is sub par. Concetta was too busy to even talk to me about an issue that only she could solve. The front desk manager and fitness manager tried to help me as much as they could, but the general manager couldn't be bothered with a lowly minion like me, I guess.
Overall, nice place, but very challenging if you need help or have issues (I've only had about 3 in the year and a half I was a member there)
Never had an issues like the other reviewers. I signed a one year pay up front contract. The SMART GYM is one the cleanest gyms I have been to. I don't sign up for personal trainers or the classes so I can not comment about the staff and their rudeness. I only have the occasional good morning and have a good day conversations (I wear my headphones all throughout my workout). I would recommend the GYM to a friend.
Be smart when signing up. They lie and when you sign contract will never let you to cancel. When you ask them I was told it's not a contract and was month to month. Will tell you we the person gave you membership is no longer working and will make it hard for you to cancel.
If i could, I would rate 0 stars. I had been coming to this gym almost everyday for two months and i'd be there for about two hours a weekday and at first I had a really good impression of this place but its really all just a facade. I Canceled my membership because of how much of a lie it all is. Upon making friends there I heard story's ranging from them changing there rates and not telling them until they asked; all down to making false promises about what they could do to help. The equipment usually never gets cleaned and its so gross sometimes id find sweat stains on the equipment along with hair and SO much dust its like they'd been untouched for weeks. Ive even heard that someone contracted worms from the xgt room. Staff is so unprofessional and have the nastiest attitudes. I've had the worst experience with nicole. She is vile and rude I was dumbfounded at how she spoke to me and other members. I've seen the bad and the ugly and was really disappointed to find that the only gym near me was just a scam. Even canceling was an ordeal for some reason. As if I traded my soul to them for a membership. It was ridiculous. I would not recommend this gym to anyone.
Very happy with my decision to join the Peoria location, Smart Gym. The staff is always nice, friendly and available to answer questions. Also, love how clean they keep all the equipment and the gym. I've been a member for two months and haven't seen anything negative yet.
What amazing gym. It's very clean and the staff is wonderful.
Spencer was great in answering all my questions and showed me some great workouts. I definitely recommend this gym to others that may be interested.
Never had an issues like the other reviewers. I signed a one year pay up front contract. The SMART GYM is one the cleanest gyms I have been to. I don't sign up for personal trainers or the classes so I can not comment about the staff and their rudeness. I only have the occasional good morning and have a good day conversations (I wear my headphones all throughout my workout). I would recommend the GYM to a friend.
I love this gym because they make you feel like family.
