Peggy Urry
August 17, 2018 13:41
I had a similar experience as a couple of the other reviews. I think they have a great karate program, but they are NOT up front about the cost of canceling the contract. There is NOTHING in the contract about the process of canceling or quitting. When I called about canceling initially, I got the answering machine, so left a message. NO ONE called back. Be aware of what the cancelation requires (for us it was a written request and three months of tuition). When I called to talke to someone about it, they just blew me off and referred me to the company that processes the payments each month. They aren't cooperative either stating that I signed a contract and too bad for me. I take responsibility for signing the contract, but think it's wrong that no one expains this process up front. The process and penalty should be very clear ON THE CONTRACT. If you sign a contract, PLEASE get the cancelation process and penalties IN WRITING.