Kelsey Rogness
January 28, 2020 15:03
I contacted Chris at Atlas in regards to a personal trainer who I paid for sessions with, who was then terminated from the gym. I had contacted the trainer and received no reply, and so I finally reached out and left a message for the staff at Atlas. Chris's wife reached out that night and I was very impressed that they were so quick, she gave me Chris's number and said to reach out to him to get everything figured out.
I messaged Chris the next day to see how they can help, per the phone conversation the night before. I sent him all of my text messages showing the personal trainer cancelling, schedule that was supposed to happen, and amount that I paid to this trainer. He said that he would talk to his guys to see about working something out since I paid and received a quarter of the training promised.
The discussion with Chris happened on January 7th, I reached back out January 22nd to check in and heard nothing. It is now January 28th and it is silent. I have not received a refund or any makeup sessions with a different trainer as discussed. I am very reasonable and willing to work things out with what they can do to help me, but I am disappointed that I received no update and no messages back on this subject.
At the very minimum, I expect to receive an answer - my advice, spend your hard earned money at a gym that actually follows up, cares about clients that come to their facility, and doesn't hire people who can't be trusted.