Jules Nativio
July 28, 2018 03:39
I loved this gym for a while. The staff is very nice and it is clean. However, this place is like an open gym for Hamilton high school, half of which probably aren't members due to them sneaking in the back door or not badging in. The wireless internet works until you move around the gym. At which point, you lose connection and can't sign back in due to the splash page not populating. Wrote notes to the operation manager and told front desk numerous times after a three month span. It was never fixed. My issue with La fitness is that they really don't have an identity. They charge a premium price, slightly less than an upperscale club but offer the same aminities as lower end gyms like EOS or planet fitness. This club is clean but the many guests do not put their weights away. Also, they do not offer bumper plated weights, which is fine, but members drop them as if they were. This gyms management is severely horizontally fragmented with minimal communication. For example, sales can sell you a memebership, but operations are the only ones who can cancel. Any complaints to the sales or managers, who are their the majority of the time, can't be resolved as it needs to go through operations. I get it; their business model is great for metrices and goals but stinks for their product and for their guests. Pay more and go to mountainside or liftime. Pay less and go to EoS or planet fitness.